At a Glance
- Tasks: Support IT systems, troubleshoot issues, and maintain network security across schools.
- Company: Excelsior Multi Academy Trust, dedicated to high-quality IT support.
- Benefits: Full-time role with opportunities for professional development and training.
- Other info: Great chance to grow your skills in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in educational technology.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the IT Second Line Support Technician role at WMJobs
Overview
Excelsior Multi Academy Trust, Support the Director of Technology and Trust Technical Lead in the development of a high-quality IT support service. Work with the Director of Technology and Trust Technical Lead to ensure that the IT systems across the Trust are available for use by staff and students, kept secure, and running efficiently. To contribute to the development of coherent IT policies and procedures across the Trust and apply them consistently.
Responsibilities
- Maintain the ICT network, installations of peripherals and software; restoring faults, replace consumables, updating software, running regular backups, ensuring software licences are updated and setting up new equipment.
- Detect, diagnose, and resolve software, basic computer, server, and peripheral device faults. Interpret diagnostic information, prioritise resolutions and determine if external support is required.
- Follow a schedule of ICT maintenance activities across the schools, making amendments as appropriate for additional tasks/requests.
- Support data integrity within the MAT.
- Make suggestions for improvement and efficiency as appropriate.
- Maintain an up-to-date inventory of ICT software & licences in schools. Assist with the security of equipment and asset labelling, as necessary.
- Record loans of ICT equipment. Perform regular maintenance and updates on the Chromebook trolleys and iPad charging stations. Keep a log of the types of faults fixed and investigated to refer to if similar errors/faults reoccur.
- To assist with the update of the website content when needed.
- Joint responsibility for the inventory systems, production of ID tags and the set and maintenance of all staff licenses and email addresses in the cloud solution.
- With support from the Director of Technology and Trust Technical Lead, take the lead on specific smaller IT projects or aspects of larger projects.
- Assist the Director of Technology and Trust Technical Lead with larger IT projects across the Trust.
- Assist the Director of Technology and Trust Technical Lead with development and maintenance of accurate documentation of systems, processes, and common tasks as well as a knowledgebase for common faults.
- To ensure the schools and associated IT systems are fully compliant with GDPR and any associated data protection laws. This includes maintaining up to date records of backups, recovery checks, licenses etc, data mapping and risk management.
- Assist staff with the adoption of positive approaches to cyber-security through measures such as good password hygiene, appropriate use of secure systems, and use of multi-factor authentication.
- Deploy and monitor security software such as antivirus and encryption products through the Trust MDM.
- Work with the Director of Technology and Trust Technical Lead to develop and deliver staff training and awareness campaigns focused on cyber-security and other IT products used in the Trust.
- Ensure that correct procedures are followed for granting and maintaining access to systems and IT resources.
- Other Duties And Responsibilities
- Request support from the Director of Technology and Trust Technical Lead where appropriate.
- Work with the Director of Technology and Trust Technical Lead to develop your own knowledge and skills.
- Undertake the necessary training associated with the post.
- To ensure all tasks are carried out with due regard to Health and Safety
- To undertake appropriate professional development including adhering to the principle of performance management.
- To adhere to the ethos of the MAT
- To promote the agreed vision and aims of the MAT.
- To set an example of personal integrity and professionalism
- Attendance at appropriate staff meetings
- Any other duties as commensurate within the grade in order to ensure the smooth running of IT across the schools.
- Willingness to work at and travel across to and between schools in the Trust as and when required.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
IT Second Line Support Technician in Dudley employer: WMJobs
Excelsior Multi Academy Trust is an exceptional employer, offering a collaborative work culture that prioritises professional development and employee growth. As an IT Second Line Support Technician, you will play a vital role in ensuring the smooth operation of IT systems across multiple schools, while benefiting from a supportive environment that encourages innovation and continuous learning. Located within a vibrant educational community, this position provides unique opportunities to make a meaningful impact on both staff and students.
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