At a Glance
- Tasks: Help customers manage rent and prevent arrears while delivering excellent service.
- Company: Solihull Community Housing, a supportive and inclusive employer.
- Benefits: Make a real difference in the community with development opportunities.
- Other info: Positive working environment with a focus on diversity and inclusion.
- Why this job: Join a team that values empathy and resilience in making an impact.
- Qualifications: Experience in income recovery or debt management with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for three proactive and customer-focused Income Account Managers to join our Income Services Team. This is a rewarding role where you’ll help customers manage their rent, prevent arrears, and sustain tenancies while delivering an excellent service.
Key Responsibilities
- Manage a portfolio of rent and leaseholder accounts
- Support customers in arrears with advice, repayment plans, and signposting
- Work with partner agencies to help sustain tenancies and reduce evictions
- Take recovery action in line with policy, including court attendance
- Maintain accurate records and deliver strong performance outcomes
About You
- Experience in income recovery, debt management, or a similar role
- Strong communication and negotiation skills
- Able to manage a varied caseload and work under pressure
- Knowledge of welfare benefits or housing is desirable
- Customer-focused, empathetic, and resilient
Why Join Us?
- Make a real difference in your community
- Supportive team and positive working environment
- Development and progression opportunities
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Income Services Account Manager employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
StudySmarter Expert Advice🤫
We think this is how you could land Income Services Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WMJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WMJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Income Services Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WMJobs:Your cover letter is your chance to shine! Tell us why you want to work at WMJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WMJobs!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
