At a Glance
- Tasks: Provide first line technical support and solve user issues with a proactive approach.
- Company: Join Wyre Forest District Council, a supportive and ambitious team.
- Benefits: Flexible working hours, competitive salary, and career development opportunities.
- Other info: Dynamic role with potential for career progression and personal growth.
- Why this job: Make a real difference in the community while growing your tech skills.
- Qualifications: Formal qualification in Computing or relevant experience preferred.
The predicted salary is between 27652 - 31418 £ per year.
Wyre Forest District Council, If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.
We are looking for a self-motivated individual who is committed to a career in computing to join our ICT Team.
Day to day tasks include
- Providing first line technical support answering support queries via phone and email
- Maintaining a high degree of customer service support
- Taking ownership of user problems and be proactive in dealing with user issues
- Logging all calls on the Councils helpdesk system
- Escalating more complex calls to relevant IT Support Engineers
- Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
The ideal candidate will have a formal qualification in Computing or equivalent, be studying for a degree in Computing or have completed an appropriate apprenticeship.
You will have knowledge of PC hardware, software maintenance and MS Windows.
Experience of first line support is desirable but not essential.
This is a 37 hour full time, flexible position being a career graded post to encourage career development with an annual salary of £27,652 to £31,418.00 per annum, as per the details in the attached role profile.
- You will be required to provide a suitable vehicle for this post
- This job includes duties that may require an element of physical exertion and mobility on an occasional or frequent basis
- Flexible approach to working hours, able to work outside normal office hours if necessary, including a requirement to be available for evening meetings.
- Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS) under the Police Act 1997.
- Appointment is usually at the bottom of the salary band with annual increments until the top of the scale is reached.
This is a career graded post to encourage career development.
We understand you may use AI tools to help you prepare your application.
While these tools can be helpful, please ensure everything you share about your experiences, skills, and qualifications is authentic and truly reflects you.
Your genuine story and real achievements are what we're most interested in!
The closing date for applications is 24th September 2026 , but we reserve the right to close applications early if we receive a high volume of suitable applications.
Wyre Forest District Council is an equal opportunities employer.
- Attached documents
- ICT Technical Support Engineer. pdf
- #J-18808-Ljbffr
ICT Technical Support Engineer employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WMJobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WMJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WMJobs!
✨Direct Apply to WMJobs
Let's not forget to apply directly through the WMJobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WMJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WMJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WMJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
