At a Glance
- Tasks: Support customers with housing enquiries across various channels.
- Company: Sandwell Metropolitan Borough Council, committed to excellent service.
- Benefits: Competitive salary, generous holiday allowance, and ongoing training.
- Other info: Join a supportive team for a 6-month contract with growth potential.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: 12 months of service delivery experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Sandwell Metropolitan Borough Council is seeking a dedicated customer service professional for a fixed-term, 6-month contract role in their Housing Hub Team. This position involves answering enquiries related to housing services and supporting customers effectively across multiple channels.
Applicants should have at least 12 months experience in service delivery and possess strong communication skills, empathy, and proficiency in technology.
The council offers a competitive salary, generous holiday allowance, and opportunities for continuous training and development.
To apply, submit your CV and supporting statement to claire_cleary@sandwell.gov.uk by 27 May 2026.
Housing Hub Support Specialist (6-Month Contract) employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With a competitive salary and generous holiday allowance, this role as a Housing Hub Support Specialist provides meaningful opportunities to make a difference in the community while benefiting from continuous training and professional growth in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Hub Support Specialist (6-Month Contract)
✨Tip Number 1
Make sure you know the ins and outs of the Housing Hub Team. Research Sandwell Metropolitan Borough Council and their housing services so you can speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member. This will help you articulate your empathy and problem-solving abilities when it counts.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of Sandwell Council on LinkedIn. They might share insights that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the interview process.
We think you need these skills to ace Housing Hub Support Specialist (6-Month Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit the Housing Hub Team. Keep it clear and engaging!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use concise language and a friendly tone to demonstrate your ability to connect with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the role of a Housing Hub Support Specialist. Brush up on housing services and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires strong communication skills and empathy, think of examples from your past experience where you've successfully handled customer enquiries. Be ready to share how you resolved issues while keeping the customer's feelings in mind.
✨Tech Savvy is Key
Familiarise yourself with the technology and tools commonly used in customer service roles. If you know what systems the council might use, mention your proficiency with similar platforms during the interview to demonstrate your readiness.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewer. This shows your enthusiasm for the role and helps you gauge if the council's values align with yours. Ask about training opportunities or how success is measured in the Housing Hub Team.
