At a Glance
- Tasks: Deliver high-quality neighbourhood services and conduct home tenancy visits.
- Company: Join a supportive local council with a focus on community welfare.
- Benefits: Enjoy flexitime, pension scheme, discounted leisure membership, and generous holiday allowance.
- Other info: Dynamic role with opportunities to support vulnerable individuals and grow your career.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in Maths and English at Grade C or above required.
The predicted salary is between 25948 - 25989 € per year.
Grade C: £25,948.96 - £25,989 per annum (pay award pending)
Post Number: CH198
Permanent - 37 Hours per week
Benefits to you:
- Flexitime Scheme
- Local Government Pension Scheme
- Discounted Council Leisure Centre Membership
- 23 days holiday increasing to 26 days after 5 years continuous service
- Casual Car User Allowance
- Cycle Scheme
- Free Parking
Responsibilities:
The Housing Department are looking for a self‑motivated individual with a confident and professional approach with the desire to deliver a range of Neighbourhoods services within the Tenancy Services Section. The successful candidate will be an integral part of the Neighbourhoods Team and will be expected to deliver a high quality professional service and be responsible for the delivery of Neighbourhood Services and conducting home tenancy visits as required.
You must have experience of frontline customer service – face‑to‑face interactions, telephone contact and letter writing, and experience of routine office administration systems is also essential. The post holder will also be expected to support and ensure an effective day‑to‑day administration service is delivered and be responsible for the front line day‑to‑day work and providing assistance to the Neighbourhood Officers.
You must be able to undertake a wide range of tasks in respect of the Council’s Housing Stock, including taking front‑line telephone calls and providing Reception cover. You must have the ability to use Microsoft Office packages such as Word, Excel and Outlook. You must also be able to communicate effectively both verbally and in writing and be able to establish good working relationships with a wide range of people and organisations. You will ideally have relevant knowledge and awareness of the issues affecting vulnerable people and have an awareness and understanding of sustaining tenancies with the needs of a diverse community.
Qualifications:
You must hold GCSE’s in Mathematics and English at Grade C or above or equivalent vocational or academic experience.
To apply:
To apply for this vacancy online please go to https://staffordandcannockjobs.engageats.co.uk/V2/Login. Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e‑mail recruitment@cannockchasedc.gov.uk quoting post number CH198. The closing date for receipt of completed applications is Friday 22nd May 2026.
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
Housing Assistant - Neighbourhoods employer: WMJobs
Cannock Chase Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a Local Government Pension Scheme, flexitime, and opportunities for career advancement, employees can enjoy a fulfilling work-life balance while making a meaningful impact in the community. Located in Cannock, staff also benefit from free parking and discounted leisure centre memberships, enhancing their overall employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - Neighbourhoods
✨Tip Number 1
Get to know the Neighbourhoods Team! Research their projects and values so you can chat about them during your interview. It shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with a range of people, role-play common scenarios with friends or family. This will help you feel more confident when handling real-life situations.
✨Tip Number 3
Brush up on your Microsoft Office skills. Make sure you're comfortable using Word, Excel, and Outlook, as these will be essential for your day-to-day tasks. There are loads of free online resources to help you out!
✨Tip Number 4
Don't forget to apply through our website! It's the easiest way to get your application in and ensures it goes straight to the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Housing Assistant - Neighbourhoods
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in frontline customer service. We want to see how you've handled face-to-face interactions, phone calls, and even letter writing. This is key for the Housing Assistant role!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Mention specific responsibilities from the listing that you’re excited about and how your skills match.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your experience stand out!
Apply Through Our Website:Remember, the best way to apply is through our website! It’s straightforward and ensures your application goes directly to us. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Neighbourhoods
Familiarise yourself with the specific neighbourhoods and communities the Housing Department serves. Understanding local issues and challenges will show your commitment and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your frontline customer service skills. Be ready to discuss how you've handled face-to-face interactions, telephone queries, and written communications effectively.
✨Demonstrate Administrative Proficiency
Brush up on your Microsoft Office skills, especially Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage tasks and support teams efficiently.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Effective communication is key in this role, so consider doing mock interviews with friends or family to refine your verbal and written communication skills.
