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- Tasks: Assist the public in registering for accommodation and provide guidance on housing issues.
- Company: Join Herefordshire Council, a vibrant community-focused organisation dedicated to improving lives.
- Benefits: Enjoy flexible working, generous leave, and access to various employee perks.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Strong communication, empathy, and problem-solving skills are essential; no prior experience required.
- Other info: Hybrid working model available; perfect for students seeking a meaningful role.
The predicted salary is between 22700 - 27200 £ per year.
Join to apply for the Home Point Advisor role at Herefordshire Council.
About The Role
- Contract: 12 months fixed term
- Location: Hybrid Plough Lane and home working
- Hours: 37 hours per week
- Salary: Grade 6 £27,269
- Closing date: 15th June
- Interview: TBC
The role is an exciting opportunity to join the Housing Service as a HomePoint Advisor. You will assist the general public to register for accommodation on the choice-based lettings system. As an Advisor, you will be the first person that customers communicate with when registering. Your responsibilities will include assisting, problem-solving, providing advice and guidance, handling complaints, and following up to resolve any issues that customers may experience.
About You
The applicant will need a diverse set of skills encompassing communication, empathy, problem-solving, and interpersonal skills, along with technical knowledge and adaptability. These skills allow you to understand customer needs, resolve issues, build relationships, and ultimately provide an excellent service.
We Offer
- A competitive salary
- Generous holiday entitlement
- Access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of £27,269
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits, including savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces, but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Home Point Advisor employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
CWrecruitment@herefordshire.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Home Point Advisor
✨Tip Number 1
Familiarise yourself with the choice-based lettings system. Understanding how it works will not only help you answer questions confidently but also demonstrate your commitment to the role during any discussions or interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for real-life situations where you'll need to assist customers, solve problems, and handle complaints effectively.
✨Tip Number 3
Reach out to current or former employees of Herefordshire Council to gain insights into the work culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Consider arranging an informal chat with Michelle Powell, the Home Point Team Lead. This can give you a clearer understanding of the role and show your proactive attitude, which is often appreciated by employers.
We think you need these skills to ace Home Point Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills for the Home Point Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly demonstrate your communication, empathy, and problem-solving skills. Use specific examples from your past experiences that showcase your ability to assist customers effectively.
Highlight Relevant Experience: Make sure to include any previous roles or volunteer work that involved customer service or community engagement. This will show your capability in handling complaints and providing guidance, which are crucial for this role.
Proofread Your Application: Before submitting, double-check your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WMJobs
✨Showcase Your Communication Skills
As a Home Point Advisor, you'll be the first point of contact for customers. Make sure to demonstrate your strong communication skills during the interview by clearly articulating your thoughts and actively listening to the interviewer.
✨Emphasise Empathy and Problem-Solving
Highlight your ability to empathise with customers and solve their problems. Share specific examples from your past experiences where you successfully resolved issues or provided support to individuals in need.
✨Familiarise Yourself with the Choice-Based Lettings System
Research the choice-based lettings system that the council uses. Understanding how it works will not only show your initiative but also allow you to answer questions more effectively and demonstrate your readiness for the role.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the organisation. Ask about the team dynamics, challenges faced by the Home Point Advisors, or opportunities for professional development within Herefordshire Council.