At a Glance
- Tasks: Coordinate home-to-school and adult social care transport while maintaining accurate records.
- Company: Join a dedicated Passenger Transport team within local government services.
- Benefits: Enjoy 31 days annual leave plus bank holidays and flexible working options.
- Other info: This is a permanent position with a salary range of £25,989 - £28,142.
- Why this job: Contribute to vital transport provision for local communities and enhance service processes.
- Qualifications: Strong IT skills, especially in Microsoft Office and database systems, are required.
The predicted salary is between 25989 - 28142 £ per year.
About The Role
Hours: 37 per week
Salary: HC05 £25,989 - £28,142 per annum
Contract: Permanent
Closing date: 22/06/2026
What will you be doing?
- Provide essential administrative support to the Passenger Transport team to ensure smooth delivery of services across the county.
- Coordinate home-to-school and adult social care transport and maintain accurate records and database updates.
- Act as a key point of contact for enquiries, liaising with transport operators, schools, service users and internal teams.
- Respond to requests, including making amendments to transport provision while ensuring accuracy and compliance with policies.
- Support monitoring of transport contracts and performance to meet required standards.
- Contribute to data entry, reporting and preparation of documents supporting operational and strategic work.
- Identify opportunities to enhance processes as part of continuous improvement efforts.
About You
- Organised and reliable with strong attention to detail.
- Confident communicator capable of building positive working relationships with colleagues, transport operators, schools and service users.
- Effective at handling enquiries in writing and over the phone, maintaining a professional and customer‑focused approach.
- Able to work independently and as part of a team, prioritising workloads and meeting deadlines.
- Good IT skills, especially Microsoft Office applications and database systems.
- Willingness to learn and contribute to the continuous improvement of the service.
- Interest in supporting public services and delivering vital transport provision to local communities.
We Offer
- Salary range of £25,989 - £28,142.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Clear career progression pathways.
- Annual leave: 31 days pro rata plus bank holidays; option to purchase an additional 10 days per annum.
- Flexible working options, including part‑time hours and agile working.
- Employee Assistance Programme (24/7 support and counselling).
- Payment of professional membership fees (based on role requirements).
- Access to retail, leisure, holiday and health benefits including savings, rebates and discounts.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Commitments, Covenants and Statutory Obligations
- Disability Confident scheme: candidates indicating they have a disability will be interviewed.
- Armed Forces Covenant: candidates indicating they are a Veteran or Reservist will be interviewed.
- Herefordshire care leaver support: candidates indicating they are a Herefordshire care leaver will be interviewed.
- Safeguarding: all staff, visitors and volunteers are expected to share in safeguarding and welfare commitments. A Disclosure and Barring Service check will be required upon offer.
Transport Officer in Hereford employer: WMJobs
Work in Herefordshire's Passenger Transport team, offering clear career progression pathways and a supportive environment. Enjoy benefits like the Local Government Pension Scheme and access to various discounts. The team is committed to safeguarding and welfare, ensuring a positive impact on local communities.
