Receptionist in Hereford

Herefordshire Council is seeking a professional, friendly and customer-focused Receptionist to join our Facilities Management team based at Plough Lane. As the first point of contact for visitors, customers and colleagues, you will play a vital role in creating a positive experience for everyone accessing our corporate buildings and services. This is a varied role combining reception duties, visitor management, customer service, administrative support and facilities coordination to help ensure the smooth and safe operation of council buildings. If you enjoy working with people, providing excellent customer service and being at the heart of a busy workplace, we'd love to hear from you.

What will you be doing?

• Acting as the first point of contact for visitors, welcoming them in a professional and friendly manner and directing them to relevant services or contacts.
• Managing visitor access, issuing visitor and security passes and providing access to the guest Wi‑Fi system.
• Handling telephone enquiries, taking and relaying messages.
• Supporting meeting attendees and ensuring visitors receive appropriate assistance and guidance.
• Maintaining accurate records and updating electronic visitor information systems.
• Receiving and distributing documents, parcels, deliveries and tenders.
• Supporting the promotion and booking of council facilities, including maintaining booking records and processing payments where required.
• Assisting colleagues across Facilities Management and providing flexible support to meet business needs.
• Providing advice and guidance on council services and how they can be accessed.

About You

To be successful in this role, you will have:

• Previous experience working in a reception or customer-facing environment.
• Excellent communication and interpersonal skills, with the ability to interact confidently and professionally with a wide range of people.
• Experience handling customer enquiries and providing helpful advice and guidance.
• Strong IT skills, with experience using Microsoft Office applications and maintaining electronic records and spreadsheets.
• Experience of telephone systems and handling calls efficiently.
• A dependable, flexible and positive approach to work.
• The ability to work both independently and as part of a supportive team.
• Willingness to undertake additional responsibilities such as First Aider or Fire Warden training.

We Offer

• A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
• Salary range of £25,185- £25,989.
• Enrolment in the Local Government Pension Scheme (LGPS).
• Career progression: clear pathways to progress.
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
• Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees (based on role requirements).
• Access to a range of retail, leisure, holiday and health benefits.

Why Choose Us?

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together. Herefordshire is big-hearted, welcoming and friendly. We embrace partnership working and are committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. If you are offered this position, it will be subject to a Disclosure and Barring Service check.