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- Tasks: Be the first point of contact, helping clients improve their health and wellbeing.
- Company: Join a passionate team dedicated to community health and lifestyle support.
- Benefits: Enjoy flexible working, generous leave, and career progression opportunities.
- Other info: Inclusive workplace with support for diverse backgrounds and career paths.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration or customer service; passion for healthy living.
The predicted salary is between 25589 - 28142 ÂŁ per year.
Contract: Fixed Term until 31.03.2027
Location: Office based, History Store, 58 Friars Street, Hereford, HR4 0AS
Hours: 37 full‑time/part‑time/job share considered
Salary: HC05 £25,185 – £28,142
Closing date: Thursday 14th May 2026
Introduction
Do you want to make a difference to the health and wellbeing of your community? The Talk Community Healthy Lifestyle Team provides integrated behavioural support for smoking cessation, weight management, alcohol reduction, physical activity, and sustainable behaviour change. You will be the first point of contact for clients, health professionals and partners, making a real difference every day.
Role
We are seeking an experienced and dynamic Healthy Lifestyle Service Navigator to join our team.
What you will be doing:
- Be the welcoming first point of contact for clients, handling enquiries by phone, email and face‑to‑face.
- Process incoming referrals and manage confidential client records.
- Schedule appointments and support the day‑to‑day coordination of the service.
- Deliver evidence‑based Very Brief Advice (VBA) to help people understand their support options.
- Support Health Trainers with group sessions, materials and venue bookings.
- Assist with monitoring, data collection and report preparation.
- Organise meetings, take minutes and coordinate follow‑up actions.
- Help with events, outreach activities and community engagement.
- Maintain stocks of leaflets, resources and materials.
- Process purchase orders, invoices and basic financial tasks in line with council policy.
- Carry out general administrative duties including word processing, Excel‑based data entry, scanning and filing.
- Ensure compliance with data protection and safeguarding procedures.
About You:
- Passionate about leading a healthy lifestyle.
- Able to take initiative and enjoys keeping things running smoothly.
- Experienced in administration, customer service or business support.
- Competent IT and health literacy skills.
- Confident communicating with a wide range of people.
- Organised, able to manage competing priorities and pay close attention to detail.
- Works well both independently and as part of a team.
- Proactive, flexible and able to adapt to changing service needs.
- Passionate about supporting people to improve their health and wellbeing.
- Can occasionally support events outside normal office hours.
We Offer:
- Salary range of £25,589 – £28,142.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual leave: 31 days’ annual leave (pro rata) plus bank holidays.
- Additional 10 days can be purchased during the request period.
- Flexible working: potential for job‑sharing, part‑time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Access to a range of retail, leisure, holiday and health benefits including savings, cash‑back and discounts.
Commitments, Covenants and Statutory Obligations:
- Those who indicate that they have a disability: part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist: part of our pledge to support the Armed Forces Covenant.
- Those who indicate that they are a Herefordshire care leaver: part of our commitment to supporting young people leaving our care.
- We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all staff, visitors and volunteers to share in this commitment.
- An Disclosure and Barring Service check will be required if you are offered the position.
Inclusive Workplace:
We encourage employees to feel empowered to embrace diversity and shape our organisation. We support diversity through eight employee network groups and values that listen to people’s views and needs.
Healthy Lifestyle Service Navigator employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthy Lifestyle Service Navigator
✨Tip Number 1
Get to know the company! Research the Talk Community Healthy Lifestyle Team and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Healthy Lifestyle Service Navigator, you'll be the first point of contact. Role-play with a friend or family member to get comfortable handling enquiries and delivering advice.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend community events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Healthy Lifestyle Service Navigator
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for promoting a healthy lifestyle shine through in your application. We want to see how your personal values align with our mission to improve community health and wellbeing.
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, or business support. We love seeing how your skills can directly contribute to the role of Healthy Lifestyle Service Navigator.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your qualifications and interest in the role without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Familiarise yourself with the Healthy Lifestyle Service and its goals. Understand the key areas like smoking cessation, weight management, and alcohol reduction. This will help you demonstrate your passion for health and wellbeing during the interview.
✨Showcase Your Communication Skills
As a Healthy Lifestyle Service Navigator, you'll be the first point of contact for clients. Practice clear and confident communication, both verbally and in writing. Prepare examples of how you've effectively communicated with diverse groups in previous roles.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage competing priorities. Bring examples of how you've successfully coordinated events or managed records in past positions. This will show that you can handle the administrative side of the role efficiently.
✨Demonstrate Your Flexibility
The role may require you to adapt to changing service needs. Be ready to discuss times when you've had to be flexible in your work. Showing that you're proactive and can adjust to new challenges will make you stand out as a candidate.