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- Tasks: Lead the visitor experience at a vibrant art gallery, managing front of house and engagement programmes.
- Company: Join Walsall Council at The New Art Gallery, a top visual arts venue in the West Midlands.
- Benefits: Enjoy generous leave, pension scheme, training opportunities, and discounts at local leisure centres.
- Why this job: Be part of an exciting team promoting diversity and creativity in a dynamic cultural setting.
- Qualifications: Looking for enthusiastic team players with attention to detail and a passion for the arts.
- Other info: This is a part-time role, requiring some weekend and evening work.
The predicted salary is between 34700 - 38400 £ per year.
Head of Visitor Experience – Ref: EE02225
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Head of Visitor Experience – Ref: EE02225
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Join to apply for the Head of Visitor Experience – Ref: EE02225 role at WMJobs
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Walsall Council, Head of Visitor Experience – Ref: EE02225
The New Art Gallery Walsall (Permanent, 30 hours per week, 4 days)
Tuesday – Friday. Weekend working and evenings will also be required.
Grade: G10
Salary: £43,693 – £48,710 Pro Rata 4 days per week.
The venue: The New Art Gallery Walsall is one of the leading visual arts venues in the West Midlands. Situated in the heart of Walsall town centre, the Gallery is a busy and vibrant building with an exciting programme of contemporary art exhibitions and collections displays, lively learning, education and community events, an artist studio, library, café, conference facilities and shop. The Gallery provides a truly unique place for its visitors to experience, learn from, and participate in the visual arts.
The role: To manage the planning and delivery of all front of house functions and operations at the Gallery to implement an efficient and effective visitor service to the public. To manage the planning and delivery of the learning and engagement programmes to implement an exciting and imaginative visitor experience to the public. To directly line manage the 2 P/T Front of House Managers and the Learning & Engagement Manager. To ensure compliance with the Council’s policies, procedures, financial regulations and standing orders.
You: We are seeking an enthusiastic and dynamic individual, good on detail and an excellent team player to join us for the next exciting stage in the Gallery’s development.
We want our staff to reflect the diversity of the communities we serve in Walsall, and at The New Art Gallery we are committed to promoting equality and anti-discriminatory practice. We welcome applications from people of all cultures, races, ethnicities and religions, of different genders, ages, sexual orientations, and abilities, and recognise unique perspectives and contributions.
Benefits: While working with Walsall Council you can take advantage of a host of employee benefits, including:
- Generous annual leave entitlement (increasing after 5 years)
- Access to the LG Pension scheme
- Training and development opportunities
- Employee Assistance Programme (EAP)
- 15% selected membership discount for Walsall Leisure centres
For more information on the role, or to discuss aspects of this role, please contact Stephen Snoddy, Director:
View Job Description And Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
Closing Date: 29th June 2025.
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Head of Visitor Experience - Ref: EE02225 employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Visitor Experience - Ref: EE02225
✨Tip Number 1
Familiarise yourself with The New Art Gallery Walsall's current exhibitions and community programmes. Understanding their mission and recent activities will help you demonstrate your enthusiasm and alignment with their goals during any discussions.
✨Tip Number 2
Network with professionals in the arts and visitor experience sectors. Attend local events or workshops related to the gallery's focus, as this can provide valuable insights and connections that may enhance your application.
✨Tip Number 3
Prepare to discuss your management style and how you would lead a team effectively. Given the role involves managing multiple staff members, showcasing your leadership skills and experience in similar environments will be crucial.
✨Tip Number 4
Be ready to share innovative ideas for enhancing visitor engagement and learning experiences. Think about unique programmes or initiatives you could implement at the gallery, as this will show your proactive approach and creativity.
We think you need these skills to ace Head of Visitor Experience - Ref: EE02225
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Head of Visitor Experience position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Strong Supporting Statement: When filling out the online application, ensure you write a detailed supporting information statement. Clearly describe how your skills, abilities, and experiences meet the criteria outlined in the employee specification. This is crucial for being shortlisted.
Highlight Relevant Experience: Focus on showcasing your previous experience in visitor services, management, or any relevant roles. Use specific examples that demonstrate your ability to enhance visitor experiences and manage teams effectively.
Follow Application Instructions: Make sure to complete all sections of the application form, including work history and qualifications. Remember, do not attach a CV as it will not be accepted. Adhering to these instructions is essential for a successful application.
How to prepare for a job interview at WMJobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Head of Visitor Experience. Be prepared to discuss how your previous experiences align with managing front of house functions and delivering engaging visitor programmes.
✨Showcase Your Leadership Skills
As this role involves managing a team, be ready to share examples of your leadership style and how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Emphasise Your Commitment to Diversity
Walsall Council values diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment at The New Art Gallery. Share any relevant experiences that showcase your commitment to equality and anti-discriminatory practices.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the gallery's future plans, community engagement strategies, or how they measure visitor satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
