At a Glance
- Tasks: Lead housing management services and drive improvements for communities.
- Company: Join Birmingham City Council, a leading local authority in housing services.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
- Why this job: Shape the future of housing services and influence strategic decisions.
- Qualifications: Senior leadership experience in housing management and strong partnership skills.
The predicted salary is between 66627 - 85845 £ per year.
Permanent position. Grade 7 – £66,627 - £85,845. Consultation grade under Pay Equity Review. Working 36.5 hours per week. Sponsorship is not available. Applicants must have the right to work in the UK without employer sponsorship for the duration of the appointment.
About The Role
As Head of Service, you will lead a large and complex housing management function, working closely with senior leaders, elected members, partners and residents to drive service excellence and continuous improvement. You will be responsible for strategic and operational delivery of housing management services across a designated locality, leading improvements in tenancy management, estate management, anti‑social behaviour (ASB) services and tenant engagement, developing innovative strategies to support safe, healthy and inclusive communities and ensuring responsive, performance‑driven services. You will lead significant change and transformation programmes, manage substantial budgets and resources, and deputise for the Director of Housing Management. You will also contribute to wider corporate priorities.
Key Responsibilities
- Lead the strategic and operational delivery of housing management services across a designated locality.
- Drive improvements in tenancy management, estate management, ASB services and tenant engagement.
- Develop and deliver innovative strategies that support safe, healthy and inclusive communities.
- Ensure housing services are responsive, performance‑driven and focused on improving customer experience.
- Lead significant change and transformation programmes across housing services.
- Manage substantial budgets and resources, ensuring value for money and effective service delivery.
- Deputise for the Director of Housing Management and contribute to wider corporate priorities.
About You
You are a strategic housing leader with the experience, credibility and vision to deliver services at scale. You will bring:
- Significant senior leadership experience within housing management, tenancy services or a comparable environment.
- Extensive knowledge of tenancy management, enforcement, estate management, ASB, complex needs and services for older people.
- A proven track record of leading large teams through change and delivering high‑performing services.
- Strong experience of partnership working with residents, elected members, statutory agencies and external stakeholders.
- Experience managing significant budgets, resources and complex service delivery programmes.
- A strong understanding of the legislative, regulatory and policy framework governing housing services.
- Degree‑level education (or equivalent experience) and membership of the Chartered Institute of Housing (CIH) through qualification or relevant experience.
Why Join Us?
This is an opportunity to play a leading role in one of the largest local authority housing services in the country. You will shape future direction, influence strategic decision‑making at a senior leadership level, lead services that directly impact residents, communities and neighbourhoods, drive innovation, transformation and service improvement at scale, work alongside experienced leaders, strengthen tenant engagement and help deliver Birmingham City Council's ambition to provide excellent housing services for all residents.
Equal Opportunities
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data shows that for this level of role, ethnic minorities are underrepresented, so we will use positive action to achieve diverse shortlists. Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one and will provide reasonable adjustments or other support where needed.
Other Information
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK will be required for all applicants before any employment offer can be confirmed. For any informal enquiries please contact Resourcing@birmingham.gov.uk.
Head of Service – Housing Management employer: WMJobs
Birmingham City Council offers a unique opportunity for the Head of Service – Housing Management to lead one of the largest local authority housing services in the UK. With a commitment to innovation and community engagement, employees benefit from a supportive work culture that values diversity and inclusion, alongside opportunities for professional growth and development. Join us to make a meaningful impact on residents' lives while working in a dynamic environment that prioritises service excellence and transformation.
