Firefighter - Control
Firefighter - Control

Firefighter - Control

Shrewsbury Full-Time 28865 - 36937 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Join a dynamic team handling emergency calls and supporting fire crews in critical situations.
  • Company: Shropshire Fire and Rescue Service is an innovative organisation dedicated to community safety.
  • Benefits: Enjoy a competitive salary, local government pension, healthcare benefits, and flexible working hours.
  • Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
  • Qualifications: Good communication skills, computer literacy, and ability to handle emergency situations are essential.
  • Other info: Training provided, with opportunities for part-time work and a commitment to diversity.

The predicted salary is between 28865 - 36937 Β£ per year.

Shropshire Fire and Rescue Service are currently recruiting for a number of Fixed Term Contracts within the Fire Control department. We currently have opportunities for a Firefighter – Control post within Shropshire Fire and Rescue Service.

We are looking for individuals to work within a small team dedicated to receiving 999 emergency calls, dispatching and providing support to operational fire crews dealing with emergency incidents. Additional responsibilities of the team include a wide range of technical, operational and administrative duties.

We operate a Flexible-rostering duty system in our Fire Control department, working 2 days and 2 nights followed by 4 rota days. The flexibility arrangement involves coming off shifts when above optimal crewing and working where there are shortages.

Eligible candidates are required to have:

  • Good written and verbal communication skills
  • Excellent interpersonal skills
  • Computer literate, with keyboard skills of at least 30 words per minute
  • Ability to calm and control situations involving emergency calls
  • Previous experience of emergency call handling is desirable.

Successful candidates will undertake 5 weeks training at our Fire Control Training Centre, followed by a further 2 weeks training in post. Closing date for applications is Thursday 3rd July 2025. Interviews are scheduled to take place week commencing 14th July 2025 which will include a typing test and an emergency call handling role play.

The position is currently based at Headquarters, St Michael’s Street, Shrewsbury, with a planned relocation to our Telford site early in 2026. Successful candidates will be required to undertake a Basic Disclosure Check and a Pre Employment Medical.

The role includes the following benefits:

  • Local Government Pension Scheme
  • Paycare Healthcare Benefits Plan
  • Occupational Health Services

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority people who are under-represented in our Service.

Firefighter - Control employer: WMJobs

Shropshire Fire and Rescue Service is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including a Local Government Pension Scheme and healthcare plans, and a commitment to diversity and inclusion, this role as a Firefighter - Control in Shrewsbury provides a meaningful opportunity to serve the community while developing valuable skills in a dynamic environment.
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Contact Detail:

WMJobs Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Firefighter - Control

✨Tip Number 1

Familiarise yourself with emergency call handling procedures. Understanding the protocols and techniques used in managing emergency situations will give you a significant edge during the role play assessment.

✨Tip Number 2

Practice your typing skills to ensure you meet the required speed of at least 30 words per minute. Consider using online typing tests or games to improve your accuracy and speed before the interview.

✨Tip Number 3

Brush up on your communication skills, especially in high-pressure scenarios. Role-playing with friends or family can help you become more comfortable in calming and controlling situations involving emergency calls.

✨Tip Number 4

Reach out to current or former employees of Shropshire Fire and Rescue Service to gain insights into the work environment and expectations. This can provide you with valuable information that may help you stand out during the selection process.

We think you need these skills to ace Firefighter - Control

Good written and verbal communication skills
Excellent interpersonal skills
Computer literacy
Keyboard skills of at least 30 words per minute
Ability to calm and control emergency situations
Experience in emergency call handling (desirable)
Teamwork and collaboration
Problem-solving skills
Adaptability to flexible working hours
Attention to detail
Stress management
Time management

Some tips for your application 🫑

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Firefighter - Control. Familiarise yourself with the job description and the skills required, such as communication and computer literacy.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise any previous emergency call handling experience and your ability to manage stressful situations.

Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the Fire Control department's importance. Mention specific examples of how your skills align with the job.

Prepare for the Interview: Anticipate questions related to emergency call handling and your interpersonal skills. Practise responses and consider scenarios where you had to remain calm under pressure, as these will likely be discussed during the interview.

How to prepare for a job interview at WMJobs

✨Brush Up on Communication Skills

Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to enhance your confidence.

✨Familiarise Yourself with Emergency Call Handling

Given that previous experience in emergency call handling is desirable, research common scenarios and responses. This will help you feel more prepared for the role play during the interview.

✨Demonstrate Teamwork Abilities

As you'll be working within a small team, think of examples from your past experiences where you successfully collaborated with others. Be ready to discuss how you contribute to a positive team dynamic.

✨Prepare for the Typing Test

With a typing test included in the interview process, practice your typing speed to ensure you meet the required 30 words per minute. Use online typing tests to track your progress and improve your skills.

Firefighter - Control
WMJobs
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  • Firefighter - Control

    Shrewsbury
    Full-Time
    28865 - 36937 Β£ / year (est.)

    Application deadline: 2027-07-18

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    WMJobs

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