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- Tasks: Support quality checks and audits in a dynamic council environment.
- Company: Bromsgrove District Council and Redditch Borough Council, focused on community impact.
- Benefits: Generous leave, flexible working, and employee discounts.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: GCSEs in Maths and English or relevant welfare support experience.
- Other info: Join a dedicated team with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer‑driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
We are seeking a Quality & Compliance Officer with recent experience working in a benefits environment to join our small, dedicated Quality and Improvement Team. In this role, you will support the Principal Quality and Improvement Officer with a range of key activities, including:
- Completing the Housing Benefit subsidy audit
- Carrying out quality checks within the Benefits Processing Team on Housing Benefit and Council Tax Support assessments
- Providing assistance in determining the eligibility and rental charges on Exempt and Supported Accommodation schemes
- Identifying training needs
- Highlighting areas of concern and contributing to continuous improvement
Essential Requirements
- Strong knowledge and understanding of relevant Housing Benefit legislation and regulations
- Understanding of Local Council Tax Support policies
- Educated to GCSE level, with grades A–C (or equivalent) in Mathematics and English OR experience in a Welfare Support environment that allows you to carry out the full range of duties.
- Experience using Civica Open Revenues (desirable)
Additional Information
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform – discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
What Next
If this role interests you, please use the 'Apply Now' button.
Quality & Compliance Officer in England employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the councils and their services. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions related to quality and compliance. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our WM Jobs Recruiter Page for more opportunities that might suit you.
We think you need these skills to ace Quality & Compliance Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in benefits environments. We want to see how your skills align with the role of Quality & Compliance Officer, so don’t hold back on showcasing your relevant knowledge!
Showcase Your Understanding: Demonstrate your strong knowledge of Housing Benefit legislation and Local Council Tax Support policies. We’re looking for candidates who can hit the ground running, so let us know how you’ve applied this understanding in past roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to use the 'Apply Now' button on our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all our current vacancies there!
How to prepare for a job interview at WMJobs
✨Know Your Legislation
Make sure you brush up on the relevant Housing Benefit legislation and Local Council Tax Support policies. Being able to discuss these confidently will show that you’re not just familiar with the rules, but that you understand how they impact the community.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've conducted quality checks or audits. Highlight any experience with Civica Open Revenues if you have it, as this could give you an edge in the interview.
✨Demonstrate Continuous Improvement Mindset
Think about times when you've identified training needs or areas for improvement in your previous roles. Be ready to discuss how you approached these situations and what outcomes you achieved.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in the Quality and Improvement Team. It shows you're genuinely interested in the role and the organisation.
