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- Tasks: Help residents find housing solutions and prevent homelessness with proactive support.
- Company: Join a dedicated Housing Division focused on community welfare.
- Benefits: Enjoy generous leave, flexible working, and a strong pension scheme.
- Other info: Great opportunities for learning and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and knowledge of housing legislation required.
The predicted salary is between 31537 - 33699 £ per year.
Temporary post for a period of 3 years in the Housing Options and Lettings team of the Housing Division.
Salary: £31,537 - £33,699 per annum
Hours: 37 hours per week
Responsibilities
- Work with residents in housing need to assess their circumstances in accordance with the Council’s Lettings Scheme and homelessness legislation.
- Provide advice and guidance about available housing options and proactive support to prevent homelessness.
- Assess housing applications to identify households in need of suitable vacancies.
- Deliver prevention and relief statutory duties and keep cases under review.
- Undertake needs assessment of households and develop personal housing plans to achieve positive outcomes.
- Work closely with partner agencies to provide prevention and support services and build a network of contacts.
- Plan and manage workload under pressure while maintaining a positive, approachable and proactive attitude.
Qualifications and Experience
- Experience in assessing customers’ circumstances and resolving issues.
- Working knowledge of homelessness legislation.
- Excellent customer service and communication skills.
- Front‑line customer service experience is essential.
- Valid driver’s licence and ability to use a car for work.
Benefits
- Generous annual leave allowance (including statutory bank holidays and 4 extra statutory days).
- Local Government Pension Scheme with 20.5% employer contribution.
- Flexible working (including hybrid working) for certain roles.
- Learning and development opportunities.
- Family‑friendly policies.
- Generous compassionate leave.
- Cycle to Work scheme.
- Discounted leisure centre membership.
- Free parking.
Closing Date Wednesday, 29th April 2026.
Housing Options Officer in England employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing options and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others! When you get the chance to speak with potential employers, share your experiences in customer service and how you've made a difference in people's lives. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Housing Options Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the responsibilities of a Housing Options Officer. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: Since front-line customer service experience is essential, don’t forget to include specific examples of how you've successfully assisted customers in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Know Your Legislation: Brush up on homelessness legislation and the Council’s Lettings Scheme. We appreciate candidates who show they understand the legal framework we operate within, so drop in some relevant knowledge in your application!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at WMJobs
✨Know Your Legislation
Make sure you brush up on homelessness legislation and the Council’s Lettings Scheme. Being able to discuss these topics confidently will show that you’re serious about the role and understand the key responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assessed customer needs and resolved issues. Highlighting your front-line customer service experience will demonstrate your ability to handle challenging situations with a positive attitude.
✨Demonstrate Proactive Support
Think of specific instances where you’ve provided proactive support to individuals in need. Discuss how you’ve developed personal plans or worked with partner agencies to achieve positive outcomes, as this aligns perfectly with the role's requirements.
✨Manage Your Time Effectively
Be ready to talk about how you plan and manage your workload under pressure. Share strategies you’ve used in the past to stay organised and maintain a positive approach, as this is crucial for success in a busy environment like housing options.