At a Glance
- Tasks: Empower communities and enhance tenant engagement through innovative activities.
- Company: Join a supportive team dedicated to improving residents' experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with the chance to influence housing services and policies.
- Why this job: Make a real difference in people's lives and strengthen local communities.
- Qualifications: Experience with community groups and strong communication skills required.
The predicted salary is between 38220 - 38220 £ per year.
Tenant Engagement Officer
Are you passionate about empowering communities and making a real difference to people’s lives?
We’re looking for a Tenant Engagement Officer to join our team and help strengthen relationships between residents and housing services across the borough.
About The Role
This is an exciting opportunity to play a key role in promoting tenant involvement and community engagement.
You’ll work directly with residents, tenants’ groups, and partner organisations to ensure people have a strong voice in shaping housing services and their local communities.
Responsibilities
- Deliver innovative engagement activities across the borough.
- Support and develop tenants’ and residents’ groups.
- Build strong partnerships with council teams and external agencies.
- Help residents influence decisions around housing services and investment.
- Organise consultations, events, and training opportunities.
- Promote inclusion, cohesion, and equal opportunities.
- Support governance and scrutiny arrangements and ensure residents can effectively challenge and improve services.
Qualifications
- Experience working with community, tenant, or participation groups.
- Knowledge or experience within social housing.
- Excellent communication and interpersonal skills.
- Strong organisational and problem‑solving abilities.
- The ability to work independently and as part of a team.
- A commitment to equality, diversity, and inclusion.
A relevant qualification (or willingness to work toward one) in housing, community development, or customer service would be desirable.
- Additional Requirements
- Willingness to work evenings and weekends as required (TOIL provided).
- Full driving licence and access to a vehicle for business use.
- DBS check required.
Why join us?
You’ll be part of a supportive, forward‑thinking team dedicated to improving residents’ experiences and strengthening communities.
This role offers variety, responsibility, and the opportunity to make a meaningful impact every day.
Workplace Attendance: Working in the office 3+ days a week (pro‑rata).
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Tenant Engagement Officer in Dudley employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
