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- Tasks: Join our Housing Maintenance Team to plan and schedule property repairs efficiently.
- Company: Dudley Metropolitan Borough Council, committed to improving community services.
- Benefits: Full-time role with opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and familiarity with Microsoft Office.
- Other info: Embrace a culture of diversity and inclusion in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
Hours: 37 Hours per week
Fixed Term – 12 Months
Salary: Grade 6
Location: St James Road, Dudley
Directorate/Service area: Housing Maintenance
Responsibilities
If you are a professional and committed person keen to support and improve the service delivery of our Housing Maintenance Team repairs services, an exciting opportunity has arisen for an individual to join the Housing Maintenance planning team. The role involves working closely with managers and operational staff to assist in providing a professional customer focused planning service within the Housing Maintenance Team. You would be responsible for programming and deploying a responsive workforce to ensure property repairs are scheduled and completed within relevant service standards and appointments are made and kept and work is completed right first time. Additionally, we promote a culture of continuous professional development within the team and encourage all our team members to take advantage of learning and development opportunities to support their individual development in this position.
Qualifications
- Excellent customer service skills
- A good understanding of works planning process for a Housing Maintenance Repair Service.
- A good understanding of Microsoft computer systems including Outlook, Excel, Word etc
- Excellent communication skills
Equality, Diversity and Inclusion
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Application Information
For any questions or pre-application enquiries please email: gemma.codling@dudley.gov.uk
Workplace Attendance: Onsite full time
All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/. If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/.
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.
Reactive Repairs Planner in Dudley employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Repairs Planner in Dudley
✨Tip Number 1
Get to know the company! Research Dudley Metropolitan Borough Council and their Housing Maintenance Team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips about the team and the role, plus it might just help you get your foot in the door.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and planning processes. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye out for any upcoming workshops or events that could help you sharpen your skills and meet potential colleagues.
We think you need these skills to ace Reactive Repairs Planner in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Reactive Repairs Planner role. We want to see how you can contribute to our Housing Maintenance Team, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, be sure to include examples of how you've provided top-notch service in the past. We love seeing candidates who understand the importance of keeping customers happy!
Keep It Professional and Clear: Your written application should be clear and professional. Use proper grammar and spelling, and make sure your points are easy to follow. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, if you have any questions, you can reach out to us easily via the contact details provided.
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the works planning process for a Housing Maintenance Repair Service. Brush up on your knowledge of how repairs are scheduled and completed, as well as the relevant service standards. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing a professional customer-focused service, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you resolved issues or improved service delivery, as this will demonstrate your commitment to the role.
✨Get Familiar with Microsoft Tools
You’ll need to use Outlook, Excel, and Word regularly, so make sure you’re comfortable with these tools. If you can, practice using them to create schedules or reports, as this will help you feel more confident during the interview when discussing your technical skills.
✨Embrace Continuous Learning
Dudley Council values continuous professional development, so be prepared to discuss how you plan to grow in this role. Mention any courses or training you’re interested in, and express your enthusiasm for taking advantage of learning opportunities within the team.
