At a Glance
- Tasks: Support and enhance critical business applications while providing top-notch second-line support.
- Company: Join Dudley Metropolitan Borough Council, a forward-thinking local authority.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for professional growth.
- Why this job: Make a real difference by driving digital innovation and improving user experiences.
- Qualifications: Experience in application support and strong problem-solving skills are essential.
The predicted salary is between 26348 - 28700 £ per year.
Job Opportunity: Application Support Officer
Term: Part Time (25 hours per week), Permanent Position.
Salary: Grade 7, £31,537 – £34,434 pro rata (pay award pending).
Location: Dudley Metropolitan Borough Council.
Workplace Attendance: Working in the office 3+ days a week (pro‑rata) or onsite full time.
Responsibilities
- Support and deliver critical business applications, providing second‑line support to users.
- Maintain and enhance application performance; collaborate with technology and other teams.
- Ensure excellent customer service, continuous improvement, and a user‑focused approach.
- Drive digital innovation and help improve application functionality.
Qualifications
- Experience supporting Local Authority line‑of‑business applications.
- Proven ability to provide evidence‑based second‑line support.
- Strong technical troubleshooting and problem‑solving skills in live environments.
- Commitment to delivering excellent customer service and improving user experience.
- Ability to hit the ground running in a local authority application support role.
Benefits
Employee benefits are outlined in the attached Employee Benefits List.
Legal
All applicants must provide documentation to prove their right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the right to work in the UK.
Part-Time Application Support Specialist – Second‑Line in Dudley employer: WMJobs
Dudley Metropolitan Borough Council is an exceptional employer that prioritises employee well-being and professional growth. With a strong commitment to delivering excellent customer service, our collaborative work culture fosters innovation and continuous improvement, making it an ideal environment for those looking to make a meaningful impact in local government. Enjoy the benefits of a supportive team, flexible working arrangements, and opportunities for career advancement in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Application Support Specialist – Second‑Line in Dudley
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Dudley Metropolitan Borough Council. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your second-line support skills. Think about real-life scenarios where you’ve solved problems and be ready to share those stories. We want to hear how you hit the ground running!
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you’ve improved user experiences in the past. Remember, it’s all about that user-focused approach they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Part-Time Application Support Specialist – Second‑Line in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with local authority applications and second-line support. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Problem-Solving Skills:In your written application, give examples of how you've tackled technical issues in the past. We love seeing evidence-based support experiences that demonstrate your troubleshooting prowess.
Emphasise Customer Service:Since delivering excellent customer service is key for us, make sure to mention any relevant experiences where you’ve gone above and beyond to improve user experience. It’ll really help your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at WMJobs
✨Know Your Applications
Make sure you’re familiar with the local authority line-of-business applications mentioned in the job description. Brush up on their functionalities and common issues users face. This will help you demonstrate your technical troubleshooting skills during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you improved user experience or resolved issues effectively. This will highlight your commitment to a user-focused approach.
✨Collaborate Like a Pro
Since the role involves working with technology and other teams, be ready to discuss your experience in collaboration. Share instances where you worked with different departments to enhance application performance or drive digital innovation.
✨Be Ready to Problem-Solve
Expect scenario-based questions that test your problem-solving abilities in live environments. Practice articulating your thought process when tackling technical issues, as this will showcase your ability to hit the ground running in the role.
