At a Glance
- Tasks: Maximise income and support customers in financial difficulties through effective debt recovery.
- Company: Dudley Council, committed to high performance and excellent customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Join a dynamic team with a focus on reducing rent arrears and supporting residents.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and knowledge of welfare benefits preferred.
The predicted salary is between 26509 - 28000 £ per year.
An exciting opportunity has arisen in the Income team. We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.
Responsibilities:
- Take an overall view of monies owed in order to maximise income to Dudley MBC.
- Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
- Carry out home visits to engage with customers with outstanding debt.
- Undertake recovery action for rent arrears that includes the serving of Notice of Possession and Court Proceedings to County Court.
- Collect and review customers' income and expenditure details to agree affordable repayment plans and advise on ways to maximise income.
- Have a knowledge of welfare benefits.
- Use communication skills and ability to deliver your skills through effective working relationships with work colleagues.
- Signpost customers to other teams and partner organisations as appropriate.
- Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
For further information please contact Margaret Calleja on 01384 816279.
Income Management Officer in Dudley employer: WMJobs
Dudley Council is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As part of the Income Team, you will benefit from a collaborative environment focused on maximising income and reducing rent arrears, while also receiving opportunities for professional growth and training. Located in Dudley, this role allows you to make a meaningful difference in the lives of residents, all within a dynamic and rewarding public service setting.
