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For Companies At a Glance
- Tasks: Configure and support a variety of hardware and software for over 5000 devices.
- Company: Join Dudley Metropolitan Borough Council, a leader in community technology solutions.
- Benefits: Enjoy competitive pay, professional development, and a supportive team environment.
- Why this job: Make a real difference in the community while working with cutting-edge technology.
- Qualifications: Experience with Microsoft technologies and strong problem-solving skills required.
- Other info: Full-time onsite role with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Dudley Metropolitan Borough Council offers an excellent opportunity for an End User Technology Engineer within a team that provides research, maintenance, development, and support for the authority’s enterprise end-user environment. The role requires strong technical and communication skills, with proven experience in configuring, installing, and supporting a range of hardware and software in a large enterprise environment. The Enterprise End User Technology Team supports over 5000 devices across 150+ locations within the Dudley borough, including laptops, audio-visual solutions, mobile devices, and Multi-Functional Devices. This is a highly technical, office-based role requiring an experienced professional with strong skills in configuring, developing, and supporting a broad range of technologies, along with a sound understanding of security standards such as PCI, PSN, and HSCN.
Responsibilities
- Configure, install, develop, and support a broad range of hardware and software in a large enterprise environment.
- Support over 5000 devices across 150+ locations, including laptops, audio-visual solutions, mobile devices, and Multi-Functional Devices.
- Collaborate effectively within a professional, collaborative team and liaise with third-party suppliers and internal stakeholders.
- Diagnose and resolve hardware and software issues with strong expertise in Microsoft technologies.
- Work with mobile technologies (Android, iOS) and associated hardware; maintain a strong security posture aligned with PCI, PSN, and HSCN.
- Demonstrate a proactive, self-motivated approach and the ability to work independently in a performance-driven environment.
- Manage workload under pressure, meet deadlines, and prioritise personal and team responsibilities.
Qualifications
- Experience in a Microsoft environment, including Windows OS, Intune, Entra, and Office 365.
- Proven ability to work as part of a highly professional, collaborative team.
- Working knowledge of audio-visual technologies and solutions.
- Strong expertise in Microsoft technologies with the ability to diagnose and resolve hardware and software issues.
- Strong working knowledge of mobile technologies, including Android and iOS and associated hardware.
- Ability to liaise effectively with third-party suppliers and internal stakeholders.
- A proactive, self-motivated approach with the ability to work independently in a performance-driven environment.
- Ability to work under pressure, meet deadlines, and prioritise both personal and team responsibilities.
You should hold relevant professional accreditations, ideally a Microsoft certification, or be able to demonstrate equivalent technical expertise in Microsoft technologies and end-user security within a large enterprise environment.
How to Apply
For an informal discussion, contact John Morley, Enterprise End User Technology Manager, via email at john.morley@dudley.gov.uk. Closing date is 22 February 2026. Workplace Attendance: Onsite full time.
Diversity, Privacy and Right to Work
To demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process, your personal data will be anonymised when you apply. Please remove your name and date of birth from attachments prior to uploading them. All applicants must be able to provide documentation proving right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
Support and Contacts
If you require assistance with completing an online or paper application form or interview techniques, contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk. If you require disability assistance with the application, contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk. If you experience difficulties with the WM Jobs Help Page, visit https://help.wmjobs.co.uk/ and/or contact the HR Resourcing Team.
Privacy and Disclaimer
Dudley Council will check the information provided against details held and may share information internally and with external organisations to protect public funds and prevent or detect crime, where the law allows. The Council’s full Privacy and Disclaimer Statement is available at https://www.dudley.gov.uk/privacy-disclaimer-statement/.
End User Technology Engineer in Dudley employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Technology Engineer in Dudley
✨Tip Number 1
Get to know the company! Research Dudley Metropolitan Borough Council and their tech environment. Understanding their values and current projects can help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give us insider info and might even lead to a referral!
✨Tip Number 3
Prepare for technical questions! Brush up on your Microsoft technologies knowledge and be ready to demonstrate your problem-solving skills. We want to see how you tackle real-world issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Dudley.
We think you need these skills to ace End User Technology Engineer in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Technology Engineer role. Highlight your experience with Microsoft technologies, hardware, and software support, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in a collaborative team environment, as that’s super important to us.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention specific tools and technologies you've worked with, especially those related to configuring and supporting end-user devices. We love seeing concrete examples of your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows OS, Intune, and Office 365. Be ready to discuss your experience in configuring and supporting these systems, as well as any troubleshooting you've done in the past.
✨Show Off Your Communication Skills
Since this role involves liaising with third-party suppliers and internal stakeholders, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex ideas to non-technical colleagues.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific instances where you've diagnosed and resolved hardware or software issues. Highlight your proactive approach and how you managed to keep things running smoothly under pressure.
✨Understand Security Standards
Familiarise yourself with security standards like PCI, PSN, and HSCN. Be ready to discuss how you've maintained a strong security posture in previous roles and how you would apply that knowledge in this position.
