At a Glance
- Tasks: Support residents and agencies while developing customer service skills in a dynamic team.
- Company: Dudley Metropolitan Borough Council, dedicated to helping the community.
- Benefits: Earn while you learn with a Level 2 qualification and ongoing support.
- Other info: Onsite role with excellent mentoring and career development opportunities.
- Why this job: Make a real difference in people's lives while kickstarting your career in public service.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
- Dudley Metropolitan Borough Council,
- Apprentice Customer Service Officer
- Homeless Prevention Response Team
Salary
National Minimum Wage for Age
Location
Dudley Council Offices (Onsite, 5 days per week)
Contract
Apprenticeship
Reporting to
Team Leader
Are you passionate about helping people and delivering excellent customer service? Do you want to gain valuable workplace experience while earning and learning?
- Dudley Council is looking for an enthusiastic
- Customer Service Apprentice to join our
Homeless Prevention Response Team .
This is an excellent opportunity to begin a rewarding career within local government, supporting some of the most vulnerable residents in our community while working towards a
Level 2 Customer Service Apprenticeship
As a Customer Service Apprentice, you will be part of the front-line team supporting residents, partner agencies and colleagues across the Housing Service.
You will develop valuable administrative, communication and customer service skills while receiving on-the-job training and support from experienced professionals.
Your responsibilities will include
- Answering telephone enquiries and taking messages.
- Providing excellent customer service to residents and partner agencies.
- Supporting the team with administrative tasks including letters, appointments and record keeping.
- Updating and maintaining case management systems.
- Processing and recording homelessness approaches.
- Signposting customers to appropriate services and support.
- Collecting and recording information for performance monitoring and government returns.
- Working closely with Housing Advice Assistants and other service areas.
We are seeking someone who
- Has a genuine interest in customer service.
- Is willing to undertake a Level 2 Customer Service Apprenticeship.
- Has strong communication skills, both verbal and written.
- Enjoys working as part of a team.
- Has good IT skills, including Microsoft Word and Outlook.
- Is organised, reliable and committed to providing high-quality service.
- Demonstrates empathy, respect and understanding when dealing with customers from diverse backgrounds.
- Is keen to learn, develop new skills and build a career in public service
- What You'll Gain
- A nationally recognised Level 2 Customer Service qualification.
- Practical experience within a busy Housing and Homelessness service.
- Ongoing support, mentoring and training.
- The opportunity to develop valuable transferable skills.
- Additional Information
- This post is subject to a DBS check.
- The successful candidate will be required to work onsite five days per week.
N. B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
Attached documents
Job Description Housing & Assets Apprentice Customer Service. docx
- Employee Benefits List. pdf
- #J-18808-Ljbffr
Customer Service Apprentice in Dudley employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Dudley
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like WMJobs.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like WMJobs. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in Dudley
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at WMJobs.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join WMJobs and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at WMJobs
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by WMJobs. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at WMJobs will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
