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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for council services.
- Company: Local government authority in Dudley with a commitment to community.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication, numerical skills, and IT literacy required.
- Other info: Flexible role with a focus on high standards of customer service.
The predicted salary is between 26403 - 28142 £ per year.
A local government authority in Dudley is seeking a Customer Service Advisor to deliver contact centre services, providing information and guidance on council services. Ideal candidates should have excellent numerical and communication skills, along with strong IT literacy. This full-time role requires flexibility and a commitment to high standards of customer service.
Responsibilities include:
- Interviewing customers
- Solving issues
- Adapting to changing needs
The competitive salary ranges from £26,403 to £28,142.
Customer Service Advisor — Multi‑System Support in Dudley employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Multi‑System Support in Dudley
✨Tip Number 1
Make sure you know the ins and outs of the local council services. Brush up on their offerings so you can confidently answer questions and show you're genuinely interested in helping the community.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more comfortable and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common software used in customer service roles. Being tech-savvy can really set you apart from other candidates, so don’t shy away from mentioning it.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application and keep track of your progress. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Customer Service Advisor — Multi‑System Support in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Customer Service Advisor, so don’t hold back on showcasing your communication and IT skills!
Showcase Your Customer Service Skills: Since this role is all about delivering top-notch customer service, share specific examples of how you've successfully handled customer queries or resolved issues in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for helping others shines through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Before the interview, make sure you’re familiar with the local council services. Brush up on common queries and issues that customers might face. This will show your potential employer that you’re proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
During the interview, practice clear and concise communication. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues. This is key for a Customer Service Advisor role!
✨Be Ready for Role-Playing
Expect some role-playing scenarios where you might have to handle a customer query. Stay calm, listen carefully, and think on your feet. This will showcase your problem-solving skills and adaptability, which are crucial for this position.
✨Flexibility is Key
Highlight your flexibility and willingness to adapt to changing needs. Share examples of times when you’ve had to adjust your approach or work under pressure. This will resonate well with the council’s commitment to high standards of customer service.
