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- Tasks: Help customers with their queries and provide guidance on council services.
- Company: Dudley Metropolitan Borough Council, committed to diversity and inclusion.
- Benefits: Full-time hours, competitive salary, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication, IT skills, and a passion for customer service.
- Other info: Flexible working environment with a focus on teamwork and support.
The predicted salary is between 22600 - 25000 £ per year.
Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Location: Variable locations around the Dudley Borough, covering different sites.
Hours & Salary: Full‑time, 37 hrs per week. Shifts set according to business need from Monday to Friday; core hours are 08:30 to 17:15. Salary: Grade 5 – £26,403.00 – £28,142.00.
Responsibilities:
- Interview customers over the telephone, in person or electronically; determine eligibility and establish customer needs.
- Clarify details and research issues to provide accurate solutions.
- Calculate benefit entitlements and make complex payment arrangements.
- Take payments and raise service requests.
- Operate multiple computer systems with strong IT literacy.
- Learn and keep up to date with regular service, legislative, policy and procedural updates.
- Adapt to change and respond quickly to business needs.
Qualifications & Skills:
- Excellent numerical and communication skills.
- Confidence and ability to switch between tasks and skill sets.
- Strong IT literacy and ability to operate multi‑system environments.
- Calm, accurate, and capable of working under pressure.
- Enthusiastic about providing high standards of customer service to a diverse community.
- Flexibility and willingness to learn.
Diversity & Equality: Dudley MBC is committed to diversity and inclusion and will anonymise personal data during the application process. All applicants must be able to provide documentation proving their right to work in the UK. We do not currently offer sponsorship for candidates without the Right to Work in the UK.
Workplace Attendance: Working in the office 3+ days a week (pro‑rata) or onsite full time.
Application: To apply, click on the online application link. For further information, contact Liam Massey or Emma Skitt via email at liam.massey@dudley.gov.uk or emma.skitt@dudley.gov.uk. If you require support completing an online or paper application or interview techniques, contact Dudley Adult and Community Learning at 01384 818 143 or acl@dudley.gov.uk. If you have a disability and require assistance in making an application, contact the HR Resourcing Team at HR.Resourcing@dudley.gov.uk.
Customer Service Advisor in Dudley employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dudley
✨Tip Number 1
Get to know the company! Research Dudley Metropolitan Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident when speaking with customers. Try role-playing common scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Be ready to showcase your IT skills! Familiarise yourself with multiple computer systems and practice navigating them efficiently. You might even want to brush up on any specific software mentioned in the job description.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions or need support, don’t hesitate to reach out to the contacts provided in the job listing.
We think you need these skills to ace Customer Service Advisor in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, let your communication skills shine through in your written application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your IT Literacy: As you'll be operating multiple computer systems, it's essential to showcase your IT skills. Mention any relevant experience you have with technology or software that could be beneficial for the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Before the interview, make sure you’re familiar with Dudley Metropolitan Borough Council's services. Brush up on common customer queries and how to handle them. This will show that you’re proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice answering questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Demonstrate Your IT Savvy
Since the role requires strong IT literacy, be prepared to discuss your experience with multiple computer systems. If you’ve used specific software or tools in previous jobs, mention them and explain how they helped you deliver excellent service.
✨Emphasise Your Flexibility
The job requires adapting to changing business needs, so be ready to share examples of how you’ve successfully managed change in past roles. Highlight your willingness to learn and take on new challenges, as this will resonate well with the interviewers.
