At a Glance
- Tasks: Support and enhance critical business applications while delivering top-notch user support.
- Company: Join Dudley Metropolitan Borough Council, a forward-thinking local authority.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Part-time role with opportunities for professional growth and development.
- Why this job: Make a real difference by driving digital innovation and improving user experiences.
- Qualifications: Experience in application support and strong problem-solving skills are essential.
The predicted salary is between 31537 - 34434 £ per year.
Job Opportunity: Application Support Officer
Term: Part Time (25 hours per week), Permanent Position.
Salary: Grade 7, £31,537 – £34,434 pro rata (pay award pending).
Location: Dudley Metropolitan Borough Council.
Workplace Attendance: Working in the office 3+ days a week (pro‑rata) or onsite full time.
Responsibilities
- Support and deliver critical business applications, providing second‑line support to users.
- Maintain and enhance application performance; collaborate with technology and other teams.
- Ensure excellent customer service, continuous improvement, and a user‑focused approach.
- Drive digital innovation and help improve application functionality.
Qualifications
- Experience supporting Local Authority line‑of‑business applications.
- Proven ability to provide evidence‑based second‑line support.
- Strong technical troubleshooting and problem‑solving skills in live environments.
- Commitment to delivering excellent customer service and improving user experience.
- Ability to hit the ground running in a local authority application support role.
Benefits
Employee benefits are outlined in the attached Employee Benefits List.
Legal
All applicants must provide documentation to prove their right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the right to work in the UK.
Application Support Officer in Dudley employer: WMJobs
Dudley Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and innovation. With a commitment to delivering exceptional customer service, employees benefit from a collaborative environment that encourages continuous improvement and professional growth. Located in the heart of Dudley, this role provides the unique opportunity to contribute to local governance while enjoying a flexible part-time schedule and a range of employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Officer in Dudley
✨Tip Number 1
Network like a pro! Reach out to current or former Application Support Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Dudley MBC.
✨Tip Number 2
Prepare for the interview by brushing up on your technical troubleshooting skills. Be ready to discuss real-life scenarios where you’ve solved problems in live environments, as this will show you can hit the ground running.
✨Tip Number 3
Show off your customer service skills! Think of examples where you’ve gone above and beyond to improve user experience. This is key for the role, so make sure to highlight it during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Officer in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with local authority applications. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:Since this role involves second-line support, it’s crucial to demonstrate your troubleshooting abilities. Share specific examples of how you've tackled technical issues in the past – we love a good success story!
Emphasise Customer Service:We’re all about excellent customer service here at StudySmarter. Make sure to include any experiences where you’ve gone above and beyond to improve user experience. It’ll show us you’re a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Applications
Familiarise yourself with the specific local authority line-of-business applications mentioned in the job description. Understanding how these applications function and their common issues will help you demonstrate your technical troubleshooting skills during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Be ready to discuss situations where you improved user experience or resolved issues effectively, as this aligns perfectly with the role's focus on user satisfaction.
✨Collaborate and Communicate
Highlight your ability to work collaboratively with technology and other teams. Think of instances where you’ve successfully worked in a team to enhance application performance or drive digital innovation, as this will show your potential employer that you can hit the ground running.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve real-life troubleshooting scenarios. Practice articulating your thought process when faced with a technical problem, as this will showcase your strong problem-solving skills and ability to perform under pressure.
