At a Glance
- Tasks: Manage complaints and information requests while ensuring compliance and supporting the Executive Team.
- Company: Join Nuneaton & Bedworth Borough Council, a small council with big values.
- Benefits: Enjoy flexible working, a generous holiday allowance, and a local government pension scheme.
- Other info: Opportunity to grow in a supportive environment focused on continuous improvement.
- Why this job: Make a real difference in your community while developing valuable skills in data governance.
- Qualifications: Strong admin skills, excellent communication, and ability to handle sensitive information.
The predicted salary is between 30000 - 40000 £ per year.
Nuneaton & Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
Responsibilities
- Manage and coordinate complaints, FOI, SAR, EIR requests, and Member/MP enquiries, ensuring compliance with statutory deadlines and service standards.
- Act as a key point of contact for information governance matters, providing advice and guidance to services on handling complex cases and responses.
- Work collaboratively with internal teams and external stakeholders to resolve complex complaints and enquiries, including liaison with the Ombudsman where required.
- Maintain accurate records, monitor performance, and produce reports to support continuous improvement and reduce complaints and enquiries.
- Support the development, implementation, and ongoing improvement of corporate systems and processes relating to complaints and information requests.
- Provide high-level corporate and administrative support to the Executive Team, including managing correspondence, diaries, and meetings.
- Handle sensitive and confidential information with professionalism and discretion at all times.
- Contribute to corporate projects and support wider organisational priorities and service delivery.
Qualifications and Skills
- Strong administrative experience, including managing correspondence, producing documents, and supporting meetings.
- Excellent communication skills, with the ability to engage effectively with colleagues, senior managers, Elected Members, and external stakeholders.
- Experience of building and maintaining effective working relationships across teams and organisations.
- Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
- Experience of handling sensitive and confidential information with discretion and professionalism.
- Strong attention to detail, including the ability to review, edit, and improve written responses.
- Ability to analyse complex information and support the resolution of complaints and enquiries in a balanced and effective way.
- Proven ability to work collaboratively to deliver outcomes, particularly when dealing with complex or cross-service issues.
- Aware of or understanding data governance and information management principles, with a willingness to develop knowledge in areas such as FOI, SAR, EIR, and data protection.
Benefits
- Flexible working
- Local Government Pension Scheme
- Generous holiday allowance
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Data Governance and Corporate Support Officer employer: WMJobs
Nuneaton & Bedworth Borough Council is an exceptional employer that values its employees and the community they serve. With a strong commitment to professional development, flexible working arrangements, and a supportive work culture, you will have the opportunity to grow your skills while making a meaningful impact in local governance. Join us to be part of a dedicated team that prioritises customer service and continuous improvement in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Governance and Corporate Support Officer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like WMJobs looking for candidates who are engaged and informed.
We think you need these skills to ace Data Governance and Corporate Support Officer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at WMJobs. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at WMJobs
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with WMJobs’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
