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- Tasks: Assist the public and professionals in accessing adult social care services.
- Company: Herefordshire Council is dedicated to supporting diverse communities and enhancing local wellbeing.
- Benefits: Enjoy a competitive salary, flexible working options, and generous annual leave.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: GCSE English (A-C) and customer service experience required.
- Other info: Join a diverse workplace committed to inclusivity and community support.
The predicted salary is between 20800 - 21500 ÂŁ per year.
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Herefordshire Council,
About The Role
Contract: Permanent
Location: Hereford
Hours: 37
Salary: £23,893 – £25,979
Closing date: 6th July 2025
Interview: 16th July 2025
The role
We are looking for a Customer Service Officer to help us provide a first point of access for members of the public and professionals contacting Herefordshire Adult Social Care.
Working within the Advice and Referral Team alongside our Social Workers and Occupational Therapists, you will thrive in effective services for the customer.
As a Customer Service Officer you will work as part of a wider team with scope to support a diverse population; and using a strengths based approach you will connect the customer with the right response to meet their presenting need(s); whether that be, within the community/voluntary sector/health services/charitable services, or by introduction into the Adult Social Care Pathway.
About You
As a Customer Service Officer you will have
- GSCE English, grade A to C or Equivalent.
- Experience of working in an office, or an administrative, secretarial role.
- Customer service skills.
- Microsoft Office skills
- A positive approach in working with the public and team members.
- Ability to follow processes and search for information whilst taking a call.
- Ability to demonstrate self-motivation, together with being approachable and helpful.
To arrange an informal discussion about the role please contact CWRecruitment@herefordshire.gov.uk
We Offer
A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of ÂŁ23,893
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress including routes in customer services, commissioning for adult social care, trusted assessors, and apprenticeships.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we’re seeking!
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council\’s values is a commitment to listen to people\’s views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
We welcome applicants whatever their personal characteristics or social identity.
All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Stronger Together, Building brighter futures
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Customer Services Officer employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with Herefordshire Council's values and community initiatives. Understanding their Talk Community approach will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or helped customers, as this will showcase your skills effectively.
✨Tip Number 3
Research common challenges faced by adult social care services. Being knowledgeable about these issues will allow you to engage in meaningful conversations during your interview, showing your commitment to the role.
✨Tip Number 4
Practice your communication skills, especially in a phone-based context. Since the role involves taking calls, being articulate and clear will be crucial in making a positive impression.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Officer role. Emphasise your customer service skills, administrative experience, and proficiency in Microsoft Office.
Craft a Strong Supporting Statement: In your supporting statement, clearly demonstrate how your experiences meet the job requirements. Use specific examples to showcase your ability to connect with customers and work effectively within a team.
Highlight Relevant Qualifications: Mention your GCSE English qualification and any other relevant certifications or training. This will show that you meet the educational requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WMJobs
✨Showcase Your Customer Service Skills
As a Customer Services Officer, your ability to connect with the public is crucial. Prepare examples of past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability and enthusiasm for the role.
✨Familiarise Yourself with the Role
Take time to understand the responsibilities outlined in the job description. Knowing how the Advice and Referral Team operates and the types of services offered by Herefordshire Adult Social Care will help you answer questions more effectively and show your genuine interest.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, which will help you respond thoughtfully. It’s especially important in a customer service role where understanding needs is key.
✨Prepare Questions to Ask
Have a few insightful questions ready to ask at the end of the interview. This shows your interest in the position and helps you gauge if the role and company culture are a good fit for you. Consider asking about team dynamics or opportunities for professional development.