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- Tasks: Assist residents with queries across 16 services in a busy contact centre.
- Company: Join Telford & Wrekin Council, dedicated to serving the community with a diverse team.
- Benefits: Enjoy flexible working, generous leave, and access to a secure pension scheme.
- Why this job: Gain valuable experience in customer service while contributing to your local community.
- Qualifications: Previous contact centre or customer service experience is essential.
- Other info: Full training provided; remote work options available.
The predicted salary is between 20800 - 28000 £ per year.
An exciting opportunity has arisen to join our Customer Contact Centre. The team delivers customer service to our residents for over 16 different services across the Telford & Wrekin borough.
This role is a 29 hours per week maternity cover on a 12 month contract. The hours will be worked between our Contact Centre opening times of 8:45 and 16:00, Monday to Friday, but will be discussed at the interview stage. We are looking for a start date of early August.
We are seeking an enthusiastic individual who has experience of working in a busy contact centre. You will be working as part of a team and dealing with a wide range of queries, so you need to be organised, have excellent communication skills, attention to detail and the ability to prioritise.
You will be a customer-focused, technical and motivated team player with a proven working knowledge of working in a contact centre or customer service background. The opportunity to work from home will be considered. Full training will be provided to the successful applicant.
For an informal discussion about the role, please contact Daniel Rushton on 01952 382491 or email daniel.rushton@telford.gov.uk.
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.
Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.
We value our employees, offer staff rewards, and plenty of opportunities for personal development and career progression, including:
- Competitive rates of pay
- Automatic access to a secure, flexible and tax-efficient Local Government Pension Scheme
- Staff benefits and discounts, including salary sacrifice schemes
- Free on-site parking
- Generous leave entitlement (24 days rising to 32 days), plus 8 bank holidays and an additional concessionary day
- Free access to our employee assistance programme and confidential counselling
- Flexible and mobile working policy - we are well adapted to a hybrid model of working, which includes a combination of time spent in the office and at home
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
A CV template is available if you do not already have a CV.
Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.
Customer Services Advisor (maternity cover) employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor (maternity cover)
✨Tip Number 1
Familiarise yourself with the services offered by Telford & Wrekin Council. Understanding the various services will help you answer queries more effectively and demonstrate your commitment to customer service during the interview.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in a contact centre environment. Practising how you would handle difficult situations or complaints can showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Reach out to current or former employees of Telford & Wrekin Council via LinkedIn or other platforms. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Highlight your teamwork skills, as this role requires working closely with others. Be ready to share examples of how you've successfully collaborated in previous roles, which will show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Customer Services Advisor (maternity cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Advisor position. Tailor your application to highlight your relevant experience in a contact centre environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service or contact centres. Provide specific examples of how you've handled queries, prioritised tasks, and worked as part of a team.
Show Enthusiasm: Express your enthusiasm for the role and the organisation in your application. Mention why you are interested in working for Telford & Wrekin Council and how you align with their values of diversity and inclusion.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at WMJobs
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in a contact centre environment. Be prepared to share specific examples of how you've successfully handled customer queries and resolved issues.
✨Demonstrate Teamwork
Since this role involves working as part of a team, be ready to discuss how you collaborate with others. Share instances where you contributed to team success or helped a colleague, showcasing your ability to work well in a group setting.
✨Prepare for Common Questions
Anticipate questions related to prioritisation and organisation, as these are key skills for the role. Think about how you manage multiple tasks and what strategies you use to stay organised, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the company. You might ask about the training process or how success is measured in the Customer Contact Centre.