At a Glance
- Tasks: Help local residents with queries and promote essential services in a friendly manner.
- Company: Join Stratford-on-Avon District Council, a key player in a historic and vibrant community.
- Benefits: Enjoy flexible working, generous leave, health perks, and professional development opportunities.
- Other info: Work in a scenic location with great career growth potential.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Strong communication skills and experience in customer-focused roles are essential.
The predicted salary is between 24000 - 30000 £ per year.
About Us
Based in the heart of Warwickshire, the beautiful district of Stratford‑on‑Avon is, without doubt, one of the most scenic and historical regions in the UK.
Stratford‑on‑Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown.
In the District, you will find thriving market towns, home to over 146,000 residents and a tourist destination for millions of visitors each year, from across the globe.
We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.
Benefits
- Flexibility
- A minimum of 25 days of annual leave, plus Bank Holidays (pro‑rata for part‑time posts)
- Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
- Flexi‑time scheme for a better work‑life balance.
- Lifestyle
- Health Cash Plan Scheme for medical and dental expenses.
- Eye test voucher scheme
- Everyone Active Gym Membership discount
- Professional Development
- Training and Development opportunities.
- Payment of one professional subscription fee
- Financial Planning
- Access to the Local Government Pension Scheme to secure your future.
- Access to free Will writing services.
- Employee Assistance Programme
- Salary Sacrifice schemes e. g. Cycle to Work etc.
- Free town centre parking
- What to Expect in the Role
To promote local services, give comprehensive information and advice to our Local Residents covering a variety of Council services and partner services.
This could be face to face in our office or via our customer access terminal, on the phone, online or via email.
- Key Accountabilities and Responsibilities
- Resolve queries using appropriate systems.
- Take responsibility and ownership of every interaction with Residents with a view to resolve the query at first point of contact.
- Be able to be empathetic and show sensitivity to all our Residents.
- What You’ll Need
- Effective communicator, good organisational, fair delegation and administrative skills.
- Experience of working in a customer focused team environment, dealing with customers and giving advice and guidance.
- Right to Work
Applicants must have existing Right to Work in the UK, as visa sponsorship is not available for this position.
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Customer Services Advisor FTC x 2 employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor FTC x 2
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like WMJobs.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like WMJobs. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Advisor FTC x 2
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to WMJobs.
How to prepare for a job interview at WMJobs
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in WMJobs's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services WMJobs offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
