At a Glance
- Tasks: Help local residents with queries about council services, both online and face-to-face.
- Company: Join a supportive team dedicated to serving the community.
- Benefits: Enjoy 25 days annual leave, flexible working, and health cash plans.
- Other info: Great opportunities for training and career growth in a dynamic environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Benefits
- Minimum of 25 days annual leave, plus bank holidays (pro‑rated for part‑time posts)
- Hybrid working up to 60% of hours, flexible for role's needs
- Flexi‑time scheme for better work‑life balance
- Health Cash Plan Scheme for medical and dental expenses
- Eye test voucher scheme
- Everyone Active gym membership discount
- Training & development opportunities
- Payment of one professional subscription fee
- Access to Local Government Pension Scheme
- Free will‑writing services
- Employee Assistance Programme
- Salary‑sacrifice schemes (cycle to work, etc.)
- Free town centre parking
What to Expect in the Role
Promote local services, give comprehensive information and advice to our local residents covering a variety of council services and partners. This could be face‑to‑face in our office, via our customer access terminal, on the phone, online or via email.
Key Accountabilities and Responsibilities
- Resolve queries using appropriate systems
- Take responsibility and ownership of every interaction with residents, aiming to resolve the query at first point of contact
- Show empathy and sensitivity to all residents
What You’ll Need
Effective communicator with good organisational, delegating and administrative skills. Experience working in a customer‑focused team environment, dealing with customers and giving advice and guidance.
Right to Work
Applicants must have existing Right to Work in the UK; visa sponsorship is not available for this position.
Use of Artificial Intelligence
Artificial Intelligence could be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your experience. Plagiarism will lead to withdrawal and may subject internal applicants to disciplinary action.
Interview Format
All interviews will be held face‑to‑face. For an informal chat about the role, please contact Serena James, Customer Services and Revenues Manager or Claire Yates, Deputy Customer Services Manager.
Application Deadline
Applications will close at midnight on 3rd August 2026. Interviews will be held the week beginning 17th August 2026.
Customer Services Advisor employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WMJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WMJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WMJobs:Your cover letter is your chance to shine! Tell us why you want to work at WMJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WMJobs!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
