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For Companies At a Glance
- Tasks: Be the friendly face of Warwickshire County Council, helping local businesses thrive.
- Company: Join a supportive team at Warwickshire County Council, dedicated to community growth.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and a knack for multitasking are essential.
- Other info: Great opportunities for personal growth and a vibrant work culture await you.
The predicted salary is between 28800 - 43200 £ per year.
Warwickshire County Council's Business Centres are purpose-built to support the growth of small and medium-sized enterprises (SMEs) across the county. Strategically located throughout Warwickshire, we offer flexible, high-quality office and industrial space designed to meet the evolving needs of local businesses, from first-time office users to expanding enterprises, as well as onsite conference facilities and support.
About The Role
We're looking for two Customer Service Executives to be the first point of contact for enquiries and visitors across our sites, supporting existing tenants and promoting the Centres to attract new businesses. This is a varied role combining customer service, marketing, and operational support.
Key Requirements
- Deliver a professional front-of-house service and handle enquiries.
- Manage unit enquiries, conduct viewings, and support tenant onboarding and exits.
- Oversee meeting room and co-working space bookings.
- Promote the centre through social media and stakeholder communications.
- Coordinate business support and in-house events.
- Handle administrative tasks including mail, billing, and customer requests.
- Ensure compliance with GDPR and Health & Safety standards.
What we're looking for:
- Strong customer service skills and a professional approach.
- Ability to manage multiple tasks and build positive relationships.
- Experience in marketing, social media, or events is desirable.
- Knowledge of GDPR and Health & Safety is an advantage.
Why Join Us?
You'll play a key role in supporting Warwickshire's business community and helping local enterprises grow.
For further information please see the Job Description and Person Specification.
Working for Warwickshire – This is the difference you make. Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them?
At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
To discuss the role please contact Louise Malin on.
Closing date: Midnight on 2nd March
Interview date: 12th and 13th March 2026
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact us and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Customer Service Executive employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research Warwickshire County Council and its Business Centres. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and marketing. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Warwickshire team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and built relationships in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can connect their experiences to what we do.
Be Professional and Personable: Remember, you’ll be the first point of contact for visitors and tenants. Your written application should reflect a professional yet friendly tone. Show us your personality while keeping it polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at WMJobs
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various customer enquiries and situations, as this role is all about being the first point of contact. Think of examples from your past experiences that showcase your ability to manage multiple tasks while maintaining a professional approach.
✨Familiarise Yourself with the Role
Take the time to thoroughly read the job description and understand the key requirements. Be prepared to explain how your skills in marketing, social media, or event coordination can benefit Warwickshire County Council. Showing that you’ve done your homework will impress the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would promote the centre through social media or handle a difficult tenant situation. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving abilities.
✨Show Enthusiasm for the Community
Express your passion for supporting local businesses and the community. Warwickshire County Council values candidates who are committed to making a difference. Share any relevant experiences or ideas you have for promoting the business centres and engaging with tenants, as this will show your genuine interest in the role.
