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- Tasks: Deliver top-notch customer service and support members in achieving their fitness goals.
- Company: Join WV Active, the vibrant leisure brand of City of Wolverhampton Council.
- Benefits: Part-time hours with a competitive salary and a friendly work environment.
- Why this job: Be the face of fitness and help others thrive in a welcoming atmosphere.
- Qualifications: Must be customer-focused and have a passion for the leisure industry.
- Other info: Flexible shift patterns with opportunities for career growth.
The predicted salary is between 20000 - 21000 £ per year.
Position
Customer Service Assistant
Salary
£6,185 – £6,383 (Grade 3)
Hours
14 hours per week (see shift pattern below)
Contract Type
Part time, permanent
Location
WV Active Central & Aldersley
Shift Pattern
The shift patterns listed below are fixed and cannot be changed, so please only apply if you are able to work these hours.
- Week 1 & 2: Thursday 14:15-22:15, Friday 14:15-21:45
- Week 3 & 6: Monday 15:00-19:00, Saturday 07:30-16:30
- Week 4 & 5: Thursday 06:15-14:15, Friday 06:15-14:15
Responsibilities
At WV Active we want to hear from you. As a Customer Service Assistant, you’ll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward. You will deliver excellent customer service as WV Active’s front of house representative and provide a welcoming, warm and professional environment to all visitors. You will have a positive and customer‑orientated approach in ensuring visitors have the best experience. You will support the Sales & Service Manager in sales, retention and administration of memberships. You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services.
Qualifications
Essential qualifications highlighted in the person specification and an enhanced DBS check.
Special Conditions
This post is subject to the essential qualifications highlighted in the person specification and an enhanced DBS check.
If you are called for an interview, please ensure you have relevant identification and qualification certificates to provide.
Additional Information
For more information please contact James Hayes at james.hayes@wolverhampton.gov.uk.
Attachments
- Customer Service Assistant JD-PS.docx
#J-18808-Ljbffr
Customer Service Assistant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WV Active and their facilities. This will help you show genuine interest and tailor your answers to what they value in customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your passion for the leisure industry.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interview experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the leisure and fitness industry! In your application, mention any relevant experiences or interests that highlight why you're excited about this role at WV Active.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any experience you have in a similar environment to show us you're the perfect fit.
Be Professional Yet Friendly: Since you'll be the face of WV Active, it's important to convey a warm and professional tone in your written application. Use a friendly approach while maintaining professionalism to reflect the welcoming atmosphere we aim to create.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure all your details are submitted correctly and you won’t miss out on any important information!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Before the interview, make sure you research WV Active and its facilities. Familiarise yourself with their services and any current promotions. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Customer Service Assistant role!
✨Dress the Part
Even though it’s a leisure environment, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and that you take the role seriously.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the job is right for you.