At a Glance
- Tasks: Deliver top-notch customer service and support members in achieving their fitness goals.
- Company: Join WV Active, the vibrant leisure brand of City of Wolverhampton Council.
- Benefits: Part-time hours with a competitive salary and a friendly work environment.
- Other info: Flexible shift patterns with opportunities for career growth.
- Why this job: Be the face of fitness and help others thrive in a welcoming atmosphere.
- Qualifications: Must be customer-focused and have a passion for the leisure industry.
The predicted salary is between 20000 - 21000 € per year.
Job Title
Customer Service Assistant – WV Active – Central and Aldersley
Location
WV Active, Central and Aldersley (Wolverhampton)
Salary
£4,287 – £4,424 (Grade 3)
Hours
6.5 average hours per week (see shift pattern)
Contract Type
Part‑time, Maternity cover
Shift Pattern
- Week 1 – Thursday 13:30 – 19:15
- Week 2 – Thursday 13:30 – 19:00
- Week 3 – Sunday 07:45 – 16:30
- Week 4 – Thursday 13:30 – 19:15
- Week 5 – Thursday 13:30 – 19:00
- Week 6 – Sunday 07:45 – 16:30
Pattern repeats every 6 weeks.
Responsibilities
- Deliver excellent customer service as the front‑of‑house representative.
- Provide a welcoming, warm and professional environment to all visitors.
- Support the Sales & Service Manager with sales, retention and administration of memberships.
- Know WV Active facilities and offers and actively sell and promote services.
Qualifications & Requirements
- Customer‑focused with a modern approach.
- Interest in leisure and fitness industry.
- Essential qualifications – see person specification.
- Enhanced DBS check required.
EEO Statement
Discrimination on any basis is prohibited under the Equality Act. We encourage applications from all backgrounds.
Customer Service Assistant in Wolverhampton employer: WMJobs
At WV Active, we pride ourselves on being an excellent employer that values our team members and their contributions to the community. With a focus on employee growth and development, we offer a supportive work culture where you can thrive in the leisure and fitness industry while enjoying the benefits of working across our vibrant centres in Wolverhampton. Join us for a rewarding part-time role that not only allows you to make a positive impact on our visitors' fitness journeys but also provides a welcoming environment and flexible shift patterns to suit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WV Active and their facilities. This will help you show genuine interest and tailor your answers to what they value in customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your passion for the leisure industry.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interview experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Wolverhampton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the leisure and fitness industry! In your application, mention any relevant experiences or interests that highlight why you're excited about this role at WV Active.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any experience you have in a similar environment to show us you're the perfect fit.
Be Professional Yet Friendly:Since you'll be the face of WV Active, it's important to convey a warm and professional tone in your written application. Use a friendly approach while maintaining professionalism to reflect the welcoming atmosphere we aim to create.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure all your details are submitted correctly and you won’t miss out on any important information!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Before the interview, make sure you research WV Active and its facilities. Familiarise yourself with their services and any current promotions. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Customer Service Assistant role!
✨Dress the Part
Even though it’s a leisure environment, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and that you take the role seriously.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the job is right for you.
