At a Glance
- Tasks: Be the friendly face of Solihull Council, helping residents with their queries and transactions.
- Company: Join a supportive team at Solihull Council, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, flexible working options, and generous annual leave.
- Other info: Opportunities for training and career progression await you!
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
Solihull Council is seeking enthusiastic, customer-focused individuals to join our Connect Customer Contact Service. Based at locations across Solihull, this is a fantastic opportunity to be part of a high-performing team that plays a vital role in delivering excellent services to our residents.
Responsibilities
- You will be the first point of contact for residents, ensuring every interaction—whether by phone, face-to-face, or via digital channels—is handled with professionalism, empathy, and efficiency.
- Additionally, you will process cash, card, and postal payment transactions.
Qualifications
- A strong customer focus and excellent communication skills.
- Proven experience in delivering high-quality customer service in a fast-paced contact centre environment.
- A collaborative and respectful approach to teamwork, with integrity at the core of your interactions.
- Digitally confident, able to use systems and databases while engaging with customers.
- Organised and methodical, with strong attention to detail.
- Adaptable and resilient, able to work effectively in a process-driven, target-led environment.
- Flexibility to work across multiple locations in Solihull on a shift rota (Monday to Friday).
Benefits
- A competitive salary.
- Training, development, and career progression opportunities.
- Flexible working options – home working may be an option in the longer term.
- Generous annual leave plus the option to buy up to 10 extra days.
- Access to our Employee Assistance Programme – a 24‑hour independent, free and confidential advice and support service.
- Family and carer-friendly policies.
- Access to the Local Government Pension Scheme.
- Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.
Working Hours
Hours of work are up to 37 per week, with 30 hours or over requiring a commitment of five days across the working week.
Additional Requirements
- Fluency Duty: Required.
- Disclosure and Barring check: BPSS/Basic.
EEO Statement
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Customer Service Advisor - Connect Customer Contact Service employer: WMJobs
Solihull Council is an excellent employer, offering a supportive and dynamic work environment for Customer Service Advisors. With a strong focus on employee development, flexible working options, and generous benefits, including access to the Local Government Pension Scheme and exclusive staff discounts, we prioritise the well-being and growth of our team members. Join us in making a meaningful impact in the community while enjoying a collaborative culture that values integrity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Connect Customer Contact Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WMJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WMJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Connect Customer Contact Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WMJobs:Your cover letter is your chance to shine! Tell us why you want to work at WMJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WMJobs!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
