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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide excellent service in a fast-paced environment.
- Company: Join Sandwell Metropolitan Borough Council, dedicated to serving the community.
- Benefits: Enjoy competitive pay, generous holidays, continuous training, and health initiatives.
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Must have 3 GCSEs at Grade C or above, including English.
- Other info: Flexible shifts available; apply early as positions may close quickly.
The predicted salary is between 24000 - 36000 £ per year.
Do you get a real buzz from giving excellent customer service? Are you a great team player and a confident communicator? If so, we want to hear from you!
We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.
Are you:
- Driven and committed to providing excellent customer service
- Enthusiastic and friendly
- Flexible and willing to develop your knowledge and skills
- Able to use your own initiative and also work as part of a team
The role:
- You will answer customer enquiries and requests about a wide range of services.
- You will have the ability to work in a fast-paced customer service environment and be a positive self-motivated person.
- You must be able to respond promptly as well as politely and accurately to resolve the customer query.
- You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.
Key Requirements:
- We are looking for people who have a proven track record of dealing with the public in a customer services role.
- You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring and empathetic attitude, dealing with a diverse range of customers.
- The ability to record accurate details and use our IT systems is essential.
- You must hold 3 GCSEs at minimum Grade C, including English language or equivalent.
Sound like you? Then we’d very much like to receive an application from you.
Sandwell MBC values our workforce and in return for your hard work, here is some of what we have to offer:
- Competitive salary & pension scheme
- Generous holiday allowance
- Continuous training and development
- Employee Benefits and health initiatives
The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday. The various shift patterns for full and part-time posts will operate between the following hours:
- 8.00am – 4.00pm
- 8.30am – 4.30pm
- 9.00am - 5.00pm
- 9.30am - 5.30pm
- 12noon - 8.00pm
Interviews will be held on: Tuesday 15th July and Thursday 17th July 2025.
Hours:
- 37 hours - between 8.00 am and 8.00 pm
- 30 hours - 6 hours per day between 8.00 am and 8.00 pm
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit this link.
To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk.
Customer Service Advisor employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services provided by Sandwell Metropolitan Borough Council. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to excellent service.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more confident in handling various customer interactions, especially in a fast-paced environment.
✨Tip Number 3
Showcase your flexibility and willingness to learn by being open about your availability for different shift patterns. Highlighting your adaptability can make you a more attractive candidate for the role.
✨Tip Number 4
Research common customer service challenges and think of examples from your past experiences where you've successfully resolved similar issues. Being prepared with real-life examples can set you apart during interviews.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle enquiries, communicate effectively, and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you are drawn to Sandwell Metropolitan Borough Council and how your values align with their commitment to excellent customer service.
Highlight Relevant Qualifications: Clearly state your qualifications, especially your GCSEs or equivalent. If you have any additional training or certifications related to customer service, be sure to include those as well.
Showcase Soft Skills: In your application, emphasise your soft skills such as empathy, patience, and active listening. Provide examples of how you've used these skills in previous roles to resolve customer issues.
How to prepare for a job interview at WMJobs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Effective Communication Skills
Since the role requires clear communication, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to remain calm and professional.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in the role. Prepare responses that highlight your problem-solving skills and ability to handle difficult situations with empathy and care.
✨Familiarise Yourself with the Organisation
Research Sandwell Metropolitan Borough Council and its services. Understanding their mission and values will allow you to align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
