At a Glance
- Tasks: Evaluate and redesign customer processes to enhance experiences.
- Company: Walsall Council, dedicated to exceptional customer service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Great opportunities for career growth and collaboration across departments.
- Why this job: Make a real impact on customer experiences and drive improvements.
- Qualifications: Strong analytical skills and experience in business analysis.
The predicted salary is between 39152 - 41771 € per year.
Walsall Council is committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team. The Customer Business Analyst will evaluate and redesign our customer effort score processes. The role involves working closely with various departments to ensure that new systems are designed and re‑evaluated against the newly designed processes. It also requires a strong understanding of, and ability to produce, development tests and plans, adhering to the Council programme and project management methodology and governance.
Key Responsibilities
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle produce clear and concise written tests and plans while working in a matrix management environment.
Requirements
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications
- Bachelor’s degree in business administration, management, or a related field, OR Evidence of the equivalent and having relevant experience.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
Closing Date: 14th May 2026
Customer Business Analyst - Ref: EE02526 employer: WMJobs
Walsall Council is an excellent employer, offering a competitive salary and a comprehensive benefits package for the Customer Business Analyst role. Our supportive and collaborative work environment fosters professional development and career growth, making it an ideal place for individuals passionate about enhancing customer experiences and driving meaningful change within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Business Analyst - Ref: EE02526
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be when it comes to landing that Customer Business Analyst role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience strategies. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of past projects where you improved processes or enhanced customer experiences. We love seeing real-life applications of your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our Customer Experience Strategy.
We think you need these skills to ace Customer Business Analyst - Ref: EE02526
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Business Analyst role. Highlight your experience with customer experience strategies and any relevant projects you've worked on. We want to see how your skills align with our goals!
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, don’t shy away from showcasing your problem-solving skills. Include specific examples of how you've improved processes or driven efficiency in previous roles. We love a good success story!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate well-structured applications that get straight to the point, especially when it comes to your experience and achievements.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at Walsall Council!
How to prepare for a job interview at WMJobs
✨Know Your Customer Experience Strategies
Make sure you brush up on customer experience strategies and processes before the interview. Understand how they relate to the role of a Customer Business Analyst and be ready to discuss how you can contribute to improving these strategies.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully evaluated processes or implemented improvements. Be specific about the methods you used and the outcomes achieved, as this will demonstrate your strong analytical and problem-solving skills.
✨Collaboration is Key
Since the role involves working closely with various departments, think of instances where you've collaborated effectively in a team. Highlight your communication skills and how you’ve ensured alignment with broader strategies in previous projects.
✨Prepare for Technical Questions
Expect questions related to development tests and project management methodologies. Familiarise yourself with common frameworks and be ready to discuss how you would apply them in the context of the Council's goals and processes.
