At a Glance
- Tasks: Coordinate transport services for SEN children and community members, ensuring excellent customer service.
- Company: Coventry City Council, dedicated to community support and inclusion.
- Benefits: Flexible shifts, supportive team environment, and opportunities for personal growth.
- Other info: Guaranteed interviews for specific groups; commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of children and the community every day.
- Qualifications: Experience in customer service, supervision, and a calm, solution-focused approach.
The predicted salary is between 31500 - 38500 £ per year.
Coventry City Council,
This is a fast-paced service that provides transport for SEN children and young people and older members of the community.
Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and 'customer focused' can do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.
Working with an experienced team of Coordinator and Supervisors across a two week shift pattern form 6.45am - 6.30pm you will be engaging children, young people, parent/carers, schools, children's and adult services on a daily basis in an ever changing challenging but rewarding role, that includes:
- To provide 'on site' supervision and deployment of all operational staff and vehicles.
- Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
- Operation of vehicles, escort duties, and/or ancillary duties in relation to delivery of Passenger Transport Services.
- To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
You will be experienced at working within a busy, diverse customer-facing services with a calm solution-focused approach.
You will have an understanding of safeguarding, health and safety and quality control and compliance.
You will have experience in supervising people.
You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders.
Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player, and a can-do problem solver will stand you in good stead for this role.
Please note: Previous candidates need not apply.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people.
To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We recognise that you might use AI tools to help with your application.
While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate.
What matters most to us is hearing about your experience and the achievements that truly reflect you!
Interview date: 10th and 11th September 2026
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
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Passenger Transport Coordinator in Coventry employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Transport Coordinator in Coventry
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by WMJobs. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Passenger Transport Coordinator in Coventry
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at WMJobs, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at WMJobs and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into WMJobs. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at WMJobs
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at WMJobs.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to WMJobs.
