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- Tasks: Engage with local authorities and social care providers to improve complaint management.
- Company: Local Government and Social Care Ombudsman, committed to impactful community engagement.
- Benefits: Hybrid working, 23 days leave, pension scheme, and a supportive culture.
- Why this job: Shape engagement strategies and make a real difference in public service.
- Qualifications: Experience in engagement, communication skills, and relevant qualifications.
- Other info: Inclusive workplace encouraging diverse applications and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Local Government and Social Care Ombudsman
This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.
What You’ll Do
Working alongside our External Training & Relationship Manager you will work directly with staff at all levels – including senior managers and political representatives – in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public. Your responsibilities will include:
- Leading engagement activities, delivering training and presentations
- Creating content for multiple channels including social media
- Using data to target your work effectively
- Helping to develop and deliver our engagement with the private social care sector
You’ll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.
What We’re Looking For
You’ll be someone who:
- Has professional experience of engagement and communication techniques across multiple channels
- Can demonstrate experience of engaging with organisational staff at all levels and political representatives
- Is skilled at using data to drive your activity and evaluate impact
- Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience
- Has a training qualification or relevant experience delivering presentations to professional audiences
- Understands how local authorities and social care providers operate (desirable)
What we offer
- Hybrid working arrangement – work mostly from home with occasional office attendance (allocated to Coventry or York office)
- 23 days annual leave plus bank holidays and 3 additional days at Christmas (rising with service)
- Local Government Pension Scheme
- Flexi‑time working arrangement
- Supportive, inclusive culture with staff‑led network groups
Further information about the LGSCO is on the website www.lgo.org.uk
Other Information
Further information including the job description, person specification and details of how to apply are available at http://www.lgo.org.uk/jobs/vacancies. We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under‑represented within our organisation.
Selection Process
Closing date: 9am Monday 12 January 2026
Interviews via MS Teams: to be advised
For questions, please contact: recruitment@lgo.org.uk
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Human Resources Services
Engagement Officer in Coventry employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Officer in Coventry
✨Tip Number 1
Get to know the organisation inside out! Research the Local Government and Social Care Ombudsman, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for engaging with local authorities and social care providers. It’s all about building those connections!
✨Tip Number 3
Practice your presentation skills! Since you'll be delivering training and presentations, rehearse your delivery style. Get comfortable with adapting your communication for different audiences – it’ll make a world of difference during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Engagement Officer in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Engagement Officer. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in engagement and communication can make a difference. Share specific examples of how you've successfully engaged with various audiences in the past.
Be Data-Driven: Since this role involves using data to drive engagement, include any relevant experience you have with data analysis. Explain how you’ve used data to inform your strategies and measure impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at WMJobs
✨Know Your Audience
Before the interview, research the Local Government and Social Care Ombudsman. Understand their mission, values, and recent initiatives. This will help you tailor your responses and show that you're genuinely interested in how you can contribute to their engagement activities.
✨Showcase Your Communication Skills
Since the role involves engaging with various stakeholders, prepare examples of how you've successfully communicated with different audiences in the past. Be ready to discuss specific situations where you adapted your communication style to suit senior managers or political representatives.
✨Data-Driven Approach
Highlight your experience using data to inform your engagement strategies. Prepare to discuss how you've used data to evaluate the impact of your previous work and how you plan to apply this skill in the new role. Bring examples of successful data-driven projects you've led.
✨Practice Your Presentation Skills
As the role requires delivering training and presentations, practice your presentation skills ahead of time. Consider doing a mock presentation for a friend or family member. Focus on clarity, engagement, and how to effectively convey your message to ensure you leave a lasting impression.
