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- Tasks: Supervise Control Room Operators and ensure effective CCTV and Concierge service delivery.
- Company: Sandwell Metropolitan Borough Council, committed to community safety and collaboration.
- Benefits: Competitive salary with a 10% shift allowance and opportunities for career growth.
- Other info: Rotational shifts with a supportive work environment focused on teamwork.
- Why this job: Join a dynamic team making a real difference in public safety and community support.
- Qualifications: Experience in supervising Control Room staff and strong partnership-working skills.
The predicted salary is between 34000 - 39000 £ per year.
Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.
Responsibilities
- Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
- Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
- Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.
Working pattern and salary
The role operates on a rotational pattern of four early and four late shifts between Monday and Friday, with working hours of 08:00:00 and 13:00:30. This pattern attracts a 10% shift allowance, resulting in a total salary range of approximately £34,000 - £39,000.
Requirements
- Experience in supervising and monitoring Control Room staff and performance against targets.
- Ability to operate and monitor Control Room systems and to ensure compliance with procedures, legislation, and codes of practice.
- Strong liaison and partnership-working skills with Police and other enforcement agencies.
Control Room Supervisor employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Supervisor
✨Tip Number 1
Get to know the company! Research Sandwell Metropolitan Borough Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the Control Room Supervisor role and might even give you a heads-up about the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to supervising and monitoring staff. Think of examples from your past experiences that highlight your skills in compliance and partnership working.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Control Room Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising and monitoring Control Room staff. We want to see how you've met targets in previous roles, so don’t hold back on those achievements!
Showcase Your Skills: In your cover letter, emphasise your strong liaison and partnership-working skills. We’re looking for someone who can effectively communicate with the Police and other agencies, so give us examples of how you’ve done this before.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to compliance with procedures and legislation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Systems
Make sure you’re familiar with the Control Room systems mentioned in the job description. Brush up on any relevant legislation and codes of practice, as this will show your commitment to compliance and operational excellence.
✨Demonstrate Leadership Skills
Since the role involves supervising Control Room Operators, be prepared to discuss your previous experience in leadership. Share specific examples of how you've successfully managed teams and met performance targets in the past.
✨Showcase Your Communication Skills
Effective liaison with various agencies is key in this role. Think of instances where you’ve successfully collaborated with others, especially in high-pressure situations. This will highlight your ability to work as part of a team and build partnerships.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to CCTV operations or emergency responses. Practise your responses to these scenarios, focusing on your decision-making process and how you would ensure compliance and safety.