At a Glance
- Tasks: Manage contracts for housing improvements and ensure quality service delivery.
- Company: Join Solihull Community Housing, dedicated to enhancing homes and communities.
- Benefits: Enjoy flexible working, 25 days leave, and a supportive workplace culture.
- Other info: Great career growth opportunities and a friendly team atmosphere.
- Why this job: Make a real difference in people's lives by improving their homes.
- Qualifications: HNC in built environment and knowledge of heating systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Contract Officer to join our Assets Team to assist with delivery of planned maintenance improvement works to the housing stock. Reporting to one of the Project Managers, you will take responsibility for the day-to-day contract administration of the work streams in your remit. The main area of responsibility for this post will be heating upgrades, with flexibility to support additional contracts as required.
Duties include:
- Liaison with external contractors
- Budget monitoring
- Raising and payment of works orders
- Agreeing costs
- Inspecting and signing off works
- Working closely with customers to resolve any issues efficiently and professionally
You will need a good understanding of contract management processes and a good understanding of construction relating to residential buildings. Ideally you will have a HNC qualification in the built environment with some expertise and knowledge of heating systems. You will have good communication and customer care skills, ideally with experience of working within a social housing planned maintenance environment. You’ll be passionate about improving the quality of our homes for the benefit of our customers and providing excellent customer service.
What’s in it for you? Working at Solihull Community Housing means being part of a team that values flexibility, professional development, and a positive workplace culture. Excellent benefits include:
- A competitive salary
- Flexible working
- 25 days annual leave, rising to 30 after 5 years
- Structured learning and development opportunities
- Local government pension scheme
- Employee assistance programme
- A range of shopping and leisure discounts
- A friendly workplace environment and commitment to work-life-balance
For an informal discussion about this post, please contact: Martyn Thomas, Project Manager, on 07748 147659. (No Agencies thank you).
Closing date: 10th June 2026
Contracts Officer (Capital Works) employer: WMJobs
Solihull Community Housing is an exceptional employer that prioritises flexibility, professional growth, and a supportive work culture. With a competitive salary, generous annual leave, and structured development opportunities, employees are empowered to enhance their skills while contributing to the improvement of housing services for the community. The commitment to work-life balance and a friendly environment makes it an ideal place for those passionate about making a difference in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Officer (Capital Works)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solihull Community Housing. Understand their values and how they serve the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to contract management and customer service. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges in similar roles.
✨Tip Number 3
Show your passion! When discussing your motivation for applying, highlight your commitment to improving housing quality and customer satisfaction. Let them see that you’re not just looking for a job, but that you care about making a difference in the community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contracts Officer (Capital Works)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with contract management and residential buildings. We want to see how your skills align with the role of Contracts Officer, so don’t hold back on showcasing your relevant expertise!
Showcase Your Communication Skills:Since this role involves liaising with contractors and customers, it’s crucial to demonstrate your communication prowess. Use examples from your past experiences where you’ve effectively resolved issues or collaborated with others to get the job done.
Highlight Your Passion for Customer Service:We’re all about improving the quality of homes for our customers. Make sure to express your enthusiasm for customer care in your application. Share any experiences that illustrate your commitment to providing excellent service.
Follow the Application Process:Remember, we only accept applications through our website or WM Jobs, so make sure you follow this process. It’s super important to stick to the guidelines to ensure your application gets the attention it deserves!
How to prepare for a job interview at WMJobs
✨Know Your Contracts Inside Out
Make sure you brush up on your understanding of contract management processes, especially in relation to residential buildings. Familiarise yourself with common terms and practices in the industry, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Care Skills
Since this role involves liaising with customers and resolving issues, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, as this will highlight your commitment to improving the quality of homes.
✨Prepare for Technical Questions
Given the focus on heating upgrades, brush up on your knowledge of heating systems. Be ready to discuss any relevant experience you have, and consider how you would approach common challenges in this area. This will show that you're not just a good communicator but also technically savvy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
