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- Tasks: Ensure a clean, safe environment and provide support to customers.
- Company: Wolverhampton Homes Ltd is dedicated to improving community living standards.
- Benefits: Enjoy a competitive salary with a 10% shift allowance and a supportive work culture.
- Why this job: Join a diverse team making a real impact in the community while developing your career.
- Qualifications: Customer service experience and a positive work ethic are essential.
- Other info: Flexible shifts include weekends and bank holidays; perfect for students seeking part-time work.
The predicted salary is between 24633 - 26560 £ per year.
Wolverhampton Homes Ltd, Concierge Officer
Salary: £24,633 - £26,560 (+ 10% Shift Allowance)
Hours: 37 hours per week
Rotational basis, Monday through to Sunday, with a requirement to work weekends and bank holidays – shift pattern 6am – 2pm, 2pm – 10pm
Location: Wolverhampton
Job Type: Permanent
Overview: We have an exciting opportunity to join us in the role of Concierge Officer.
Key Responsibilities:
- Be responsible for ensuring customers live in a clean, safe and secure environment.
- Provide a visible, welcoming and supportive presence to Customers.
- Contribute to organisational priorities, including the reporting of ASB and supporting internal and external partners on flatted estates.
- Support the monitoring and cleaning of communal areas.
- Conduct building and fire safety checks.
About you:
- Can you demonstrate experience in delivering excellent customer service?
- Are you able to work effectively as a team?
- Do you have a positive work ethic?
Our organisation: We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity: We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.
Reports To: Concierge Supervisor
Closing date: 7 July 2025
Interview Date: 16 July 2025
Contact for an informal discussion / more information: Babar Ali – Senior Concierge Supervisor 07815 987281
Concierge Officer employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Concierge Officer. Understanding the importance of customer service and safety checks will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. This is crucial as the job requires effective teamwork to ensure a safe and welcoming environment.
✨Tip Number 3
Research Wolverhampton Homes Ltd and their commitment to diversity and inclusion. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Tip Number 4
Prepare questions for the interview that reflect your interest in the role and the organisation. Asking about their approach to community engagement or safety protocols shows you're proactive and genuinely interested.
We think you need these skills to ace Concierge Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Concierge Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Experience: Since the role requires excellent customer service skills, make sure to provide specific examples from your past experiences that demonstrate your ability to deliver outstanding service and support to customers.
Showcase Teamwork Skills: The job emphasises the importance of working effectively as a team. Include instances where you successfully collaborated with others to achieve common goals, showcasing your positive work ethic and team spirit.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to making Wolverhampton a better place to live. Personalise it to reflect your understanding of the organisation's values.
How to prepare for a job interview at WMJobs
✨Showcase Your Customer Service Skills
As a Concierge Officer, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Teamwork
This role requires effective collaboration with colleagues. During the interview, discuss experiences where you successfully worked as part of a team. Emphasise your communication skills and how you contribute to a positive team environment.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would ensure a clean, safe, and secure environment for customers, and your approach to monitoring communal areas and conducting safety checks.
✨Express Your Commitment to Diversity and Inclusion
Wolverhampton Homes values diversity and inclusion. Be prepared to discuss why these principles are important to you and how you can contribute to a welcoming environment for all customers and colleagues.