At a Glance
- Tasks: Manage tenancies and create vibrant, safe communities for residents.
- Company: Dudley Metropolitan Borough Council, committed to community-focused services.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and support.
- Why this job: Make a real difference in people's lives while enhancing your community.
- Qualifications: Experience in housing roles and a passion for excellent customer service.
The predicted salary is between 33900 - 41500 € per year.
Dudley Metropolitan Borough Council,
Community Housing Officer
37 Hours Weekly
Grade 9 - £39,152 - £41,771 per annum
Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough.
The purpose of the job is:
To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders.
To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies
To provide responsive services to customers to create attractive, well maintained, safer estates.
To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services.
The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service.
The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required.
For an informal discussion please contact Lisa Watson, Community Housing Team Manager on
Workplace Attendance: Working in the office 3+ days a week (pro-rata)
So that we can demonstrate Dudley\'s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council\'s full Privacy and Disclaimer Statement can be accessed on the website at
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
Attached documents
Community Housing Officer
Community Housing Officer
Employee Benefits
Community Housing Officer in Dudley employer: WMJobs
Dudley Metropolitan Borough Council is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. As a Community Housing Officer, you will have the opportunity to make a meaningful impact in the lives of residents while enjoying competitive benefits and a commitment to diversity and inclusion. With a focus on collaboration across departments and a strong emphasis on professional growth, Dudley MBC provides a rewarding environment for those passionate about housing and community services.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Officer in Dudley
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching Dudley and its housing needs. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former Community Housing Officers on LinkedIn or local community groups. They can provide insider tips and might even give you a heads-up about the role or the team culture.
✨Tip Number 3
Prepare for the interview by practising common questions related to tenancy management and customer service. Think of examples from your past experience that highlight your skills and how you’ve made a positive impact in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help with anything.
We think you need these skills to ace Community Housing Officer in Dudley
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your extensive experience in operational housing roles. We want to see how you've provided excellent customer service in the past, so don’t hold back on those examples!
Tailor Your Application:Take a moment to tailor your application specifically for the Community Housing Officer role. We love it when candidates connect their skills and experiences directly to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need to make your application shine.
How to prepare for a job interview at WMJobs
✨Know Your Patch
Familiarise yourself with the specific geographical area you'll be managing. Understand the community's needs, challenges, and strengths. This will show your commitment and readiness to engage with tenants and stakeholders effectively.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues or improved tenant satisfaction, as this is crucial for a Community Housing Officer.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked with other teams or departments in the past. Emphasise your ability to collaborate effectively, as this role requires working closely with various housing and community teams.
✨Prepare for Evening Work Questions
Since some evening work is required, think about your availability and willingness to adapt. Be prepared to discuss how you can manage your time effectively while ensuring that community needs are met during those hours.
