At a Glance
- Tasks: Support the community in improving local highways and respond to enquiries.
- Company: Staffordshire County Council, dedicated to enhancing community satisfaction.
- Benefits: Flexible working, supportive environment, and access to rewards and benefits.
- Other info: Guaranteed interview for eligible applicants; diverse and inclusive workplace.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience with data, customer service skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community. We are committed to fixing more roads, improving transport and digital connections, and making a significant investment in our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future. The role is based in Lichfield and is full time.
Main Responsibilities
- Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
- Provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
- Interrogate digital records and GIS systems.
- Collate information to respond to requests.
- Support the production of reports and programmes of work.
The Ideal Candidate
- Experience of working with complex data and responding to written and verbal enquiries.
- Business administration experience or equivalent qualifications.
- Excellent customer service skills.
- An ability to interpret maps with a good attention to detail.
We're happy to talk flexible working.
Benefits
We recognise that our employees are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Community Highways Support Officer employer: WMJobs
Staffordshire County Council is an excellent employer dedicated to enhancing community satisfaction through high-quality highway services. With a strong commitment to employee development, flexible working options, and a supportive work environment, we empower our staff to reach their full potential while making a meaningful impact in Lichfield. Join us to be part of a forward-thinking team that values diversity and inclusivity, ensuring everyone has the opportunity to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Community Highways Support Officer
✨Tip Number 1
Get to know the team! Reach out to Garry or Cheryl for a casual chat about the role. It’s a great way to show your enthusiasm and get insider info that could help you stand out.
✨Tip Number 2
Brush up on your data skills! Since the role involves working with complex data and GIS systems, make sure you’re comfortable with these tools. Maybe even do a quick online course to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for someone. This will really resonate with the community-focused nature of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Community Highways Support Officer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for improving local roads and community satisfaction shine through. We want to see that you genuinely care about making a positive impact in our community!
Tailor Your Experience:Make sure to highlight any relevant experience you have with complex data and customer service. We’re looking for candidates who can respond effectively to enquiries, so give us examples of how you've done this in the past.
Be Detail-Oriented:Since the role involves interpreting maps and working with digital records, pay attention to detail in your application. Show us that you can handle the nitty-gritty aspects of the job by being precise and clear in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WMJobs
✨Know Your Community
Before the interview, take some time to research the local community and its specific highway needs. Understanding the challenges and opportunities in Staffordshire will show your passion for improving local roads and enhancing community satisfaction.
✨Showcase Your Data Skills
Since the role involves working with complex data and GIS systems, be prepared to discuss your experience with these tools. Bring examples of how you've successfully interrogated data or produced reports in previous roles to demonstrate your capability.
✨Customer Service is Key
Highlight your customer service skills during the interview. Think of specific instances where you’ve effectively responded to enquiries or resolved issues. This will illustrate your ability to be the go-to person for community enquiries related to highways.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team’s current projects or how they measure community satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
