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- Tasks: Provide clerical support, customer service, and technical admin for financial services.
- Company: Join Birmingham City Council's dedicated Client Financial Services team.
- Benefits: Enjoy hybrid working, flexible hours, and comprehensive training.
- Why this job: Make a real impact by helping vulnerable citizens manage their finances.
- Qualifications: Previous experience in finance or care is desirable; customer service skills are a plus.
- Other info: We welcome applications from diverse backgrounds and offer support throughout the recruitment process.
The predicted salary is between 20000 - 22000 £ per year.
The role of the Client Financial Services Assistant is threefold:
- To provide high-quality clerical support, through the processing of incoming and outgoing mail and email;
- To provide excellent customer service and advice, through the operation of a busy public phone line;
- To provide highly specialised and technical administrative support to the wider operations of Client Financial Services.
Client Financial Services is a unique team responsible for conducting the financial assessments of adults who receive care services provided by Birmingham City Council. They also handle the financial monitoring of over 3000 accounts, administer Birmingham City Council's Direct Payment system for providing care, and oversee the Appointee and Court Deputy service, which assists vulnerable citizens in managing their finances. Additionally, they provide advice and information for citizens and staff alike on all aspects of the financial elements of the care process.
We are looking for individuals to join our team who can hit the ground running, so previous experience in a financial or care background is highly desirable. We are particularly interested in hearing from you if you have recent clerical or customer service experience within an adult Social Care setting.
We value flexibility in our teams, so you may be asked to work within any of our departments depending on the needs of our service, but all training will be provided.
Previous applicants need not apply.
For any informal enquiries please contact: Mark Woolnough - Mark.A.Woolnough@birmingham.gov.uk
Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Client Financial Services Assistant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Financial Services Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Client Financial Services Assistant role. Understanding the nuances of clerical support, customer service, and technical administrative tasks will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in financial or care settings when networking. Connect with professionals in these fields on platforms like LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential interview questions by practising responses that showcase your customer service skills and ability to handle busy phone lines. Role-playing with a friend can help you feel more confident and articulate.
✨Tip Number 4
Research Birmingham City Council's values and recent initiatives related to client financial services. Being able to discuss how your personal values align with theirs can set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Client Financial Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Client Financial Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Personal Statement: Your Personal Statement should clearly outline how you meet the essential criteria for the role. Use specific examples from your past experiences, particularly in clerical or customer service roles within an adult social care setting, to demonstrate your suitability.
Update Your CV: Make sure your CV is up-to-date and relevant to the position. Highlight any financial or administrative experience, as well as your customer service skills. Ensure it is formatted neatly and free of errors.
Follow Application Instructions: Ensure you attach both your CV and Personal Statement as specified in the job listing. Double-check that your documents are correctly formatted and that you have adhered to the word limit for the Personal Statement.
How to prepare for a job interview at WMJobs
✨Showcase Your Customer Service Skills
As a Client Financial Services Assistant, you'll be dealing with the public regularly. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples where you provided excellent service or resolved issues effectively.
✨Demonstrate Your Clerical Experience
This role requires high-quality clerical support. Make sure to mention any relevant experience you have in processing mail, managing documents, or using administrative software. Bring examples of how you've maintained organisation and accuracy in your previous roles.
✨Understand the Financial Context
Familiarise yourself with basic financial concepts, especially those related to social care. Being able to discuss financial assessments or direct payments will show that you're serious about the role and understand its importance within the council's operations.
✨Prepare Your Personal Statement
Your personal statement is crucial. Ensure it clearly outlines how your skills and experiences align with the job requirements. Keep it concise and focused, and don't forget to express your motivation for applying. This is your chance to make a strong first impression!