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- Tasks: Engage with the community while enforcing parking and environmental regulations.
- Company: Join Worcester City Council, dedicated to a clean and safe city environment.
- Benefits: Enjoy comprehensive training, uniform provided, and a supportive work culture.
- Why this job: Make a real difference in your community while working outdoors and gaining valuable experience.
- Qualifications: Strong communication skills and a proactive mindset are essential; flexibility is key.
- Other info: Applications from all backgrounds are encouraged; support available for the application process.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Worcester City Council,
You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.
Responsibilities
- Patrolling designated areas, identifying and addressing contraventions
- Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
- Providing clear, courteous advice and guidance to members of the public
- Supporting operational priorities, including city centre cleansing and enforcement initiatives
- Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
- Working in partnership with colleagues, contractors, and external agencies to improve community outcomes
Qualifications
- Excellent interpersonal and communication skills with a calm, confident approach to difficult situations
- Strong customer service ethos, able to balance enforcement with education
- Practical, resilient, and proactive mindset – able to work independently and as part of a wider team
- Ability to handle challenging conversations with professionalism and integrity
- Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
- A commitment to upholding Worcester City Council’s values and delivering services that make a positive difference
Additional information
We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on recruitment@worcester.gov.uk. We can assist with alternative formats for your application or offer a MS Teams interview for example.
For further information about the role, please contact Peter Clements, Technical Supervisor – Parking and Enforcement Services, at peter.clements@worcester.gov.uk
Closing Date: 8 February 2026
Interview date: tbc
Attached documents
Our Benefits
Role Profile
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Civil Enforcement Officer (Multi Role - Environmental Enforcement) employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer (Multi Role - Environmental Enforcement)
✨Tip Number 1
Familiarise yourself with local laws and regulations related to environmental enforcement in Worcester. Understanding the specific issues like littering, fly-tipping, and parking regulations will help you engage confidently during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires a balance between enforcement and education, so demonstrating your ability to communicate effectively is key.
✨Tip Number 3
Research Worcester City Council's values and community initiatives. Being able to discuss how your personal values align with theirs can set you apart as a candidate who genuinely cares about making a positive impact.
✨Tip Number 4
Prepare for potential questions about working flexibly across various shifts. Highlight any previous experience you have with flexible working hours, as this shows your adaptability and commitment to the role.
We think you need these skills to ace Civil Enforcement Officer (Multi Role - Environmental Enforcement)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Civil Enforcement Officer. Highlight your understanding of community-focused service and environmental enforcement in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise your interpersonal skills, customer service ethos, and any previous roles that involved enforcement or public service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for public service and your commitment to maintaining a clean and safe environment. Use specific examples from your past experiences to demonstrate how you meet the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at WMJobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the key areas such as parking regulations, environmental enforcement, and community safety initiatives.
✨Showcase Your Interpersonal Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully handled difficult conversations or provided customer service in the past. Highlight your calm and confident approach.
✨Demonstrate Flexibility and Resilience
Be ready to discuss your ability to work flexibly across various shifts, including evenings and weekends. Share experiences that showcase your resilience and proactive mindset when faced with challenges.
✨Engage with Community Focus
Express your commitment to public service and community engagement. Think of ways you've contributed positively to your community and be prepared to discuss how you can enhance Worcester's environment through this role.
