At a Glance
- Tasks: Assist customers with information, IT support, and library activities.
- Company: Join Staffordshire County Council and be part of a vibrant community.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: GCSE English and Maths or relevant customer service experience required.
The predicted salary is between 22000 - 26000 £ per year.
Staffordshire County Council is looking for a customer‑facing Library Assistant to work at Perton Library, located in the heart of the community. The role involves assisting customers face‑to‑face, via email or telephone, and supporting a range of library services, including IT support, information provision and activities for all ages.
Working Hours
- Alternate weekends (Week 2) – 4hrs 30mins per week on average
- Saturday 9.30 am–4.00 pm (30‑minute lunch)
- Sunday 1.00 pm–4.00 pm
Key Responsibilities
- Help customers find information and resources they need
- Provide digital support to customers using PCs or accessing e‑services
- Support projects and activities for all ages
- Promote library stock, services and events through social media and outreach events
- Handle sales and cash transactions
- Deliver and support weekly events
- Support other libraries in the district through flexible working arrangements
Eligibility & Qualifications
- GCSE English and Maths (Grade C/4+) or equivalent, or relevant customer‑service experience
- Proven experience delivering high‑quality service in a public‑facing or public‑service environment
- Understanding of public library services, with experience handling confidential information accurately and securely
- Strong teamwork abilities, with experience using computer systems, data entry and attention to detail
- Excellent verbal and written communication skills, with the ability to engage people of all ages, backgrounds and needs
- Flexibility, the ability to remain calm under pressure and manage challenging situations while maintaining a positive customer experience
Benefits
Competitive salary and a comprehensive benefits package, including health and pension schemes, in line with County Council standards.
Equal Opportunity & Legal Statements
Staffordshire County Council is an equal opportunities employer and a Disability Confident employer. It is subject to criminal record checks by the Disclosure and Barring Service, and applicants must disclose any relevant past criminal history.
Library Assistant in Chasetown employer: WMJobs
Staffordshire County Council is an excellent employer, offering a supportive work culture that prioritises community engagement and customer service. As a Library Assistant at Perton Library, you will benefit from a competitive salary, comprehensive health and pension schemes, and opportunities for personal growth while working in a vibrant environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Chasetown
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like WMJobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at WMJobs and let us see your personality shine through!
We think you need these skills to ace Library Assistant in Chasetown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and WMJobs.
Get Familiar with Our Brand:Before applying, take some time to learn about WMJobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at WMJobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress WMJobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which WMJobs will surely appreciate.
