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- Tasks: Monitor CCTV systems and assist in maintaining community safety.
- Company: Sandwell Metropolitan Borough Council, dedicated to community welfare.
- Benefits: Flexible shift patterns, supportive work environment, and career development opportunities.
- Other info: Join a dynamic team with a focus on safety and collaboration.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: A Level 2 certificate for CCTV Operatives is required.
The predicted salary is between 28800 - 43200 £ per year.
Sandwell Metropolitan Borough Council,
You will be expected to work as part of a team to monitor and operate all systems within the Control Room in an efficient, proactive and reactive manner. Systems to include CCTV and door-entry control and intercom communications. You will gather evidence of breaches of tenancy, anti‑social behaviour and acts of a criminal nature. You will communicate with and assist residents, members of the public and all partners as required.
Responsibilities
- Monitor and operate all systems within the Control Room, including CCTV, door entry systems and intercoms using the relevant operating procedures, Legislation and Codes of Practice.
- Liaise, exchange intelligence and actively promote partnerships with the Police, Sandwell Environmental Protection Officers, SMBC Officers and other Enforcement Agencies to ensure the appropriate and targeted use of all systems.
- Provide an efficient, appropriate and courteous radio, intercom and telephone answering service and deal efficiently with all enquiries as they are received to a satisfactory conclusion.
Hours: 4 on 4 off shift pattern, 29.5 hours per week.
For an informal discussion or any queries, please contact Jason Flannagan on 0121 569 5069.
To apply, please download the application form at the bottom of the advert and return it to: cctv_team@sandwell.gov.uk.
Closing date: 27 March 2026.
Interview Scheduled for week commencing 6 April 2026.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs.
Click here to find out more about our One Team Framework: Values and Behaviours.
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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CCTV Control Room Operator employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Control Room Operator
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with CCTV operations, door-entry systems, and intercom communications. This way, when you get that interview, you can show off your knowledge and impress the hiring team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Sandwell Council on LinkedIn. They can give you insider tips on what it’s really like in the Control Room and how to stand out during the interview process.
✨Tip Number 3
Practice your communication skills! As a CCTV Control Room Operator, you'll need to liaise with various agencies and the public. Role-play common scenarios with a friend to boost your confidence and ensure you're ready for any questions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from Sandwell Council, making your job search smoother.
We think you need these skills to ace CCTV Control Room Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the CCTV Control Room Operator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant qualifications!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand why you're a great fit for the position.
Show Your Team Spirit: Since this role involves working closely with others, make sure to emphasise your teamwork skills. Share examples of how you've successfully collaborated in the past, as we value a proactive and supportive approach in our Control Room.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there.
How to prepare for a job interview at WMJobs
✨Know Your Systems
Familiarise yourself with the specific CCTV and intercom systems mentioned in the job description. Understanding how these systems operate will not only help you answer technical questions but also demonstrate your proactive approach to the role.
✨Showcase Your Communication Skills
As a CCTV Control Room Operator, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully handled inquiries or collaborated with others in previous roles. This will highlight your ability to work as part of a team.
✨Understand the Legal Framework
Brush up on the relevant legislation and Codes of Practice related to CCTV operations. Being knowledgeable about these regulations will show that you take the role seriously and are committed to operating within legal boundaries.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential situations you might face in the control room, such as dealing with anti-social behaviour or coordinating with police. Practising your responses will help you feel more confident.