At a Glance
- Tasks: Support timely payments and resolve queries for social care services.
- Company: Sandwell Metropolitan Borough Council, committed to community welfare.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Join a dynamic team with a focus on community impact.
- Why this job: Make a real difference in people's lives through financial support.
- Qualifications: Experience in finance, strong customer service skills, and good with numbers.
The predicted salary is between 24000 - 28000 € per year.
The role is key within the CCBU payments section to support the team to ensure payments are made in a timely manner. The role requires the post holder to investigate and resolve queries, which may involve contacting providers and social care teams. The team makes approximately £12m in payments per month to the care providers on behalf of social care teams. Responsibilities include:
- To undertake payments and raise invoices for people accessing social care services.
- To check invoices and payment schedules for providers and deal with queries.
- To undertake financial assessments for people accessing social care services via telephone or in person and assist with all elements of income collection as required.
- Deal with customer/provider queries via telephone, in person or email as required.
Qualifications and Skills:
- Experience of working in a payments and/or charging service (ideally in the public sector), finance background essential.
- Ability to work with figures accurately and quickly.
- Ability to use and interrogate general ledger systems, and good use of Excel and Word.
- Ability to use computer systems.
- Experience of dealing with people and organisations in person, by telephone and in writing.
- To be able to take and receive calls and communicate confidently and professionally over the phone or in person with service users.
- Well-developed customer service skills.
- 4 GCSE's grade A to C including English Language and Mathematics (or equivalent qualifications).
CCBU Assistant employer: WMJobs
Sandwell Metropolitan Borough Council is an exceptional employer that prioritises the well-being and development of its staff. With a strong commitment to public service, employees benefit from a supportive work culture that encourages professional growth and offers opportunities for training and advancement. Located in a vibrant community, the council provides a meaningful work environment where you can make a real difference in the lives of residents while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land CCBU Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to payments and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled queries or processed payments efficiently in past roles. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CCBU Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CCBU Assistant role. Highlight any experience you have in payments, finance, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Skills:Don’t forget to showcase your ability to work with figures and use Excel. If you've got experience with general ledger systems, mention it! We’re keen on candidates who can handle numbers accurately and efficiently.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WMJobs
✨Know Your Numbers
Since the role involves handling payments and financial assessments, brush up on your numerical skills. Be prepared to discuss how you’ve accurately processed payments in the past and any experience you have with financial systems or Excel.
✨Master the Art of Communication
This position requires dealing with queries from providers and social care teams. Practice articulating your thoughts clearly and confidently, whether it’s over the phone or in person. Think of examples where you’ve successfully resolved customer issues.
✨Familiarise Yourself with the Role
Take some time to understand the CCBU payments section and its importance within the council. Research common challenges faced in this area and be ready to discuss how you would tackle them. Showing that you’ve done your homework will impress the interviewers.
✨Demonstrate Your Team Spirit
The team works on a tight schedule to ensure timely payments. Share examples of how you’ve collaborated with others in previous roles, especially in high-pressure situations. Highlighting your ability to work well in a team will show you’re a great fit for their environment.
