At a Glance
- Tasks: Prepare and serve food and beverages while providing excellent customer service.
- Company: Sandwell Metropolitan Borough Council, dedicated to supporting families during difficult times.
- Benefits: Part-time hours with a supportive team and meaningful work experience.
- Other info: Join a small team in a welcoming environment with opportunities for personal growth.
- Why this job: Make a difference in people's lives by helping them during challenging moments.
- Qualifications: Strong customer service skills and empathy for the bereaved.
The predicted salary is between 20000 - 25000 £ per year.
This is a part‑time, 18.5 hour per week role. Sandwell’s Bereavement Services provide a number of services to families at what is often a very difficult time in their lives. Our Reception Suite and Café facility at Sandwell Valley Crematorium is a key service offering wakes in a purpose built, licensed facility and a friendly and welcoming café for those attending services or visiting loved ones in our grounds.
We are looking to appoint a suitably qualified, empathetic and enthusiastic Catering Officer to be part of a small team, helping to run these services. This role requires undertaking all tasks associated with the preparation and serving of food and beverages at the Reception Suite and the Café, the booking of wakes, checking and validation of information and providing advice and guidance to all customers and relevant stakeholders.
Responsibilities- Food preparation and service, in line with relevant food and hygiene regulations
- The sale of beverages to include soft drinks and alcohol
- Stock control and procurement
- Cash handling and associated administrative tasks
- Oversight and organisation of bookings and rotas
- Excellent front of house customer service skills
- Good communication skills
- Empathy and understanding in working with the bereaved
Catering Officer employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive and compassionate work environment where you can make a meaningful impact during challenging times for families. With a focus on employee growth and development, this part-time role as a Catering Officer allows you to contribute to a vital service while enjoying a friendly team atmosphere and the satisfaction of helping others in their time of need.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the catering or hospitality industry. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to customer service and empathy. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your passion for the role! When you get the chance to chat with potential employers, share why you’re excited about working in bereavement services and how you can contribute to creating a welcoming environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Catering Officer
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your empathetic nature. This role is all about supporting families during tough times, so share any relevant experiences that showcase your understanding and compassion.
Highlight Your Customer Service Skills:We want to see your excellent front of house skills! Mention any previous roles where you provided top-notch customer service, especially in challenging situations. It’ll show us you’re the right fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you’re familiar with food hygiene regulations and catering practices. Brush up on your knowledge about the services offered at Sandwell Valley Crematorium, as well as the importance of empathy in this role. This will show that you’re not just interested in the job, but that you understand its significance.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to handle difficult conversations or provide support to someone in need. This is crucial for a role that involves working with bereaved families.
✨Practice Your Communication
Since good communication skills are essential, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or family member, focusing on how you can convey empathy and understanding in your responses.
✨Be Ready for Practical Questions
Expect questions related to food preparation, stock control, and cash handling. Prepare to discuss how you would manage bookings and rotas effectively. Having specific examples or scenarios in mind can help you demonstrate your problem-solving skills and organisational abilities.
