At a Glance
- Tasks: Provide excellent customer care and support families at our Family Hub.
- Company: Join Staffordshire County Council, a community-focused organisation.
- Benefits: Flexible hours, supportive environment, and career development opportunities.
- Other info: Dynamic role with a strong sense of community and belonging.
- Why this job: Make a real difference in the lives of families and young people.
- Qualifications: GCSE English, IT skills, and a passion for customer service.
The predicted salary is between 37035 - 45265 £ per year.
Staffordshire County Council's Family Hubs offer a local support centre for families with children and young people aged 0-19 years (aged 25 with Special Educational Needs & Disabilities (SEND)). They provide help, information, advice, guidance, and support to overcome difficulties and build stronger relationships. The service can be accessed face to face or virtually.
We have a post available for 18.5 hours per week at Cannock Chase Family Hub, WS11 5BU.
Hours of work:
- Monday - Thursday: 9.00 am - 12.45 pm
- Fridays: 9.00 am - 12.30 pm
Main Responsibilities:
- Provide excellent customer care and a professional reception service, meeting and welcoming families, children, and young people into our Family Hubs.
- Manage incoming telephone calls, emails, and enquiries about services.
- Register new service users and signpost to relevant activities and provision within the district.
- Data inputting and providing information, advice, and guidance.
The Ideal Candidate:
- Good organisational skills and experience of using a wide range of IT systems.
- A flexible approach to work and a passion for providing the best service.
- Minimum essential criteria: GCSE English or equivalent.
- Experience of using computer-based information systems in an office environment.
- Good written and oral communication skills with children, young people, parents, and staff from partner organisations.
- Evidence of excellent customer service skills and the achievement of high-quality services.
- Ability to adapt to changing work priorities.
You will be based at Cannock Chase Family Hub and may occasionally be required to provide ad hoc cover in Rugeley. Please ensure that you outline how you meet the person specification within your application.
For further information, please contact Michelle Nevey, Cannock Chase Family Hub Manager at michelle.nevey1@staffordshire.gov.uk.
Interviews will be held on the 20th August 2026.
Our Recruitment Process:
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.
About Staffordshire County Council:
We are no ordinary county council. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of our People Strategy. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
As an Authority, we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and a Disability Confident employer. We encourage applications from all backgrounds and communities.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
This position is subject to a criminal record check from the Disclosure and Barring Service. If applicable, you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions, and convictions in your application form.
Business Support Administrator in Cannock employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Cannock
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like WMJobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at WMJobs and let us see your personality shine through!
We think you need these skills to ace Business Support Administrator in Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and WMJobs.
Get Familiar with Our Brand:Before applying, take some time to learn about WMJobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at WMJobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress WMJobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which WMJobs will surely appreciate.
