At a Glance
- Tasks: Assess housing benefits and support customers through various communication channels.
- Company: Join Cannock Chase District and Stafford Borough Councils for a meaningful career.
- Benefits: Enjoy flexible hours, local impact, and great perks like a pension scheme and annual leave.
- Other info: Work in a supportive team with opportunities for training and growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSEs in Maths and English, plus experience in assessing benefits preferred.
The predicted salary is between 28142 - 28142 £ per year.
Stafford Borough & Cannock Chase District Councils are seeking Benefits Assessors for the Benefit Customer Engagement and Compliance Team. There are 3 roles available (Role Numbers: RF544, RF569 & RF587).
Grade: D: £25,989 - £28,142 per annum (pay award pending)
Contract Type: Permanent
Hours: 37 per week
Why join us?
- Flexitime scheme to support work–life balance
- Flexibility in working arrangements
- Local Government Pension Scheme
- 23 days annual leave, rising to 26 days after 5 years continuous service
- Discounted Council Leisure Centre Membership
- Cycle to Work Scheme
- Free Car Parking
- Casual Car User Allowance
About The Role
Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service. The successful candidates will be based primarily in Cannock, but may occasionally be required to work at sites across the Cannock Chase and Stafford Borough areas.
As part of a busy team, you will provide support to customers both face to face, over the phone and/or e-mail. You will assess changes in circumstances identified as a result of ongoing reviews and consider Discretionary Housing Payments in accordance with departmental guidance.
About You
The successful applicants will ideally have experience of assessing Housing Benefit and Local Council Tax Reduction claims and will be able to work accurately and prioritise workloads to meet deadlines. You should hold GCSEs in Mathematics and English at Grade C or above or equivalent vocational or academic experience. You must also be able to work in a team and on your own initiative, as well as being willing to undertake training development to gain detailed knowledge of Council Tax and Housing Benefits.
The successful candidates will be required to undergo a Baseline Personnel Security Standard Check once appointed, which includes a Basic DBS Disclosure and enhanced identity checks. Further details are available in the supporting documentation.
Ready to make a difference?
If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across two ambitious local authorities, we’d love to hear from you.
Closing date: Wednesday 12th August 2026
Cannock Chase District and Stafford Borough Councils are Equal Opportunities Employers.
Benefits Assessor - Flexible Hours & Local Impact in Cannock employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
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We think this is how you could land Benefits Assessor - Flexible Hours & Local Impact in Cannock
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We think you need these skills to ace Benefits Assessor - Flexible Hours & Local Impact in Cannock
Some tips for your application 🫡
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