Dudley Metropolitan Borough Council,
We are seeking an enthusiastic and experienced administrator to join the Family Help Team as a Business Support Officer. This is a key role within Children’s Services, supporting Social Workers with uploading case information and assisting with processes to help achieve the best outcomes for children and young people.
The post will provide administrative support to the service, including convening and minuting various Child Protection and legal meetings, mailbox management, data entry, and general administrative duties, often involving sensitive and confidential information.
Working with a high degree of autonomy, you will manage your workload effectively and ensure all processes are completed within required timescales. This role offers an agile working style, with a mixture of home and office-based working.
Key Responsibilities
- Convene and minute strategy discussions, legal meetings, workbooks, and other service meetings
- Ensure the timely completion of service processes in line with statutory requirements
- Handle highly sensitive information with professionalism and confidentiality
- Support the coordination and administration of meetings and related processes
- Maintain and update information across key systems
- Liaise with colleagues, partners, and agencies to support service delivery
We are looking for someone with strong administrative experience who can work accurately and maintain attention to detail under pressure. You will be highly organised, able to manage competing priorities, demonstrate excellent communication and interpersonal skills, and be confident using a range of IT systems and producing written documentation to a high standard.
A relevant qualification (e.g. NVQ Level 3 in Business Administration or equivalent) is desirable, along with a commitment to ongoing professional development.
Workplace Attendance
Working in the office 3+ days a week (pro-rata) or onsite full time.
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
Attached documents
JD/PS
Employee Benefits List.pdf
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Business Support Officer employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
