Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customer inquiries and support office operations.
- Company: Join Staffordshire County Council, a forward-thinking organisation dedicated to community welfare.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for personal growth.
- Why this job: Make a real impact in children's services while developing your skills in a dynamic team.
- Qualifications: Strong communication, teamwork, and IT skills are essential; attention to detail is a must.
- Other info: Guaranteed interview for applicants meeting minimum criteria; we value diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Staffordshire County Council invites applications for the Business Support Assistant – Customer Services role in Children\\\’s Services. This position supports frontline teams by ensuring the office runs smoothly and that inquiries from members of the public and professionals are handled efficiently. Based in Burton Upon Trent, England, United Kingdom.
Responsibilities
- Be the first point of contact for all telephone calls into the busy office from members of the public and professionals.
- Deal with queries, transfer and signpost, and undertake meet and greet duties as required.
- Use a customer-based information system to log and track information.
- Undertake financial transactions including placing orders.
The Ideal Candidate
- Teamwork, strong organisational skills and a good level of competency using IT systems.
- Good communication skills to interact with people across the organisation and externally by phone, in person and email.
- Attention to detail and the ability to keep data up to date and work to deadlines.
- A flexible approach and the ability to prioritise and adapt tasks as priorities change.
- A commitment to providing excellent customer service.
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Human Resources Services
About Staffordshire County Council
We are no ordinary county council. Our values shape how we think and act as an organisation, and we are committed to safeguarding and promoting the welfare of children and young people and vulnerable adults.
We are an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Recruitment process and contact
Interviews will take place week commencing 15 September 2025. Our recruitment process anonymises applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you\\\’ll bring to the role. If you have questions, contact Rosalind Sherratt (Assistant Team Leader) at rosalind.sherratt@staffordshire.gov.uk.
#J-18808-Ljbffr
Business Support Assistant - Customer Services employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Customer Services
✨Tip Number 1
Familiarise yourself with the services offered by Staffordshire County Council, especially in Children's Services. Understanding their mission and values will help you align your responses during the interview and demonstrate your commitment to their goals.
✨Tip Number 2
Practice your communication skills, as this role requires interacting with various stakeholders. Consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence and improve your response strategies.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or prioritised effectively in previous roles. This will illustrate your ability to adapt and thrive in a busy office environment.
✨Tip Number 4
Research common customer service challenges and solutions within local government settings. Being knowledgeable about these issues will allow you to discuss how you can contribute to improving customer interactions during your interview.
We think you need these skills to ace Business Support Assistant - Customer Services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Business Support Assistant - Customer Services role. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: The supporting statement is crucial. Use it to showcase your teamwork, organisational skills, and customer service experience. Provide specific examples of how you've successfully handled similar tasks in the past.
Highlight IT Competency: Since the role requires a good level of competency using IT systems, mention any relevant software or systems you are familiar with. This could include customer-based information systems or financial transaction software.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at WMJobs
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Business Support Assistant in Customer Services. Familiarise yourself with the key tasks such as handling inquiries, using customer-based information systems, and undertaking financial transactions. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with the public and professionals, be prepared to discuss your communication skills. Think of examples where you've effectively dealt with queries or provided excellent customer service. This will highlight your ability to connect with people and handle various situations.
✨Emphasise Teamwork and Flexibility
The ideal candidate should have strong teamwork skills and a flexible approach. Be ready to share experiences where you've worked collaboratively with others or adapted to changing priorities. This will show that you can thrive in a dynamic environment like Staffordshire County Council.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the organisation. Consider asking about the team dynamics, the challenges faced by the office, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.